Modmed

Director, Implementation Services, Enterprise

Remote - USA · Director

Sponsorship not specifiedDetected 30 days ago

Cloud PlatformsProject ManagementSalesforceCRMForecastingEHR/EMRLeadershipCommunicationCollaborationMentoring

About the role

A Culture of Excellence When you join ModMed, you're joining an award-winning team recognized for innovation and employee satisfaction.
In alignment with our company culture, the Director will be guided by our core values: be agile, pursue effectiveness and efficiency, earn trust, and champion innovation.
PHISHING SCAM WARNING: ModMed is among several companies recently made aware of a phishing scam involving imposters posing as hiring managers recruiting via email, text and social media.

Leads Professional Services teams who oversee the implementation and execution of tasks associated with the full suite of ModMed products, solutions, and integrations.
Builds positive working relationships/partnerships and a trusted advisor within the organization, consulting practice managers, clients, and is recognized by the client as the delivery executive responsible for the ensuring overall delivery experience.
Has a thorough understanding of the business's key performance indicators and metrics and manages them to successful levels consistently.
Proactively manages the financial details of the business, including but not limited to forecasting revenue, concessions/credits, backlog management, and EBITDA.
Works collaboratively with the leadership team to develop and/or improve the practice as a whole, including strategies, policies, and processes; supports and promotes the use of leading-edge delivery methodologies and best practices.
The Director, Professional Services will be responsible for the design, implementation and management of various Professional Services organizations (Enterprise Project Management, Business Consulting, Pay Implementations) and personnel per strategic departmental KPI requirements.
This role will work closely with Sales Organization, Training Services, Technology Services, and Operations teams to develop processes to meet and exceed our clients' expectations.

5+ years of experience leading Practice Management/Revenue Cycle Management implementations.
Ability to quickly learn, analyze, understand, and convey complex information.
Ability to effectively work independently and coordinate team efforts.
Experience with Salesforce or related implementation and CRM software solutions.
Expert knowledge of creating and managing a Project Management organization.
Bachelor's degree in Business Administration, Computer Science, Healthcare Administration, or a related field; Master's degree preferred.
Demonstrated leadership abilities to effectively lead a cross-functional client-driven organization.
5+ years of Electronic Health Record implementations leadership experience.
Excellent verbal and written communication and listening skills.
Quality Assurance management

401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation.

At ModMed, we believe it's important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce.
Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution,
Generous Paid Time Off and Paid Parental Leave programs,
Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs,
Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning,
Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters.

Venture-Backed Company of the Year
We are growing fast, thinking big, and we are just getting started.
Ready to modernize medicine with us?
Additionally, ModMed will not ask you to purchase equipment or supplies as part of your onboarding process.

This listing is sourced directly from Modmed's careers page and normalized into a canonical job model.