Valon Tech

Product Operations Senior Associate

New York · Senior

Sponsorship not specifiedDetected 239 days ago

SQLAgentic AICustomer SuccessCustomer SupportProblem Solving

About the role

Valon is rolling out its AI-powered platform to enterprise clients operating in a highly regulated, operationally complex industry.
As a Product Operations Senior Associate, you'll sit at the intersection of Product, Engineering, and our customers-giving you end-to-end visibility into how the product is built, released, and adopted in the real world.
You will be the eyes and ears of the Product organization, translating live customer usage into insights that meaningfully shape our roadmap, quality standards, and release strategy.

Be the Product Team's Frontline Partner
Triage, Troubleshoot & Drive Product Quality
Validate product functionality across product areas using data, SQL queries, logs, and internal tooling.
Maintain high-quality issue definitions that improve product engineering's ability to respond quickly and accurately.
Support Product Releases & Adoption
Partner with Product to refine release notes, customer-facing documentation, and help-center content.
we built and operate our own mortgage servicing business managing $110+ billion in loans.
This wasn't the end goal, it was how we deeply understood the complexity needed to build software that actually works in regulated industries.

2-4+ years in product operations, product-adjacent roles, business operations, consulting, customer success, or a similar analytical environment.
Strong analytical skills with the ability to break down ambiguous problems and uncover root causes.
Comfort partnering closely with product managers and engineers, and contributing to product thinking.

competitive salary plus a meaningful stake in the company via equity, and 401k plan.
NB: The base salary range provided encompasses multiple levels and will be based on a combination of past experience and interview performance.

Compensation: competitive salary plus a meaningful stake in the company via equity, and 401k plan.
Commuter benefits: We offer pre-tax deductions for public transportation, rideshare services, and parking expenses to make your commute more affordable and convenient
Grow together: Company wide orientation for you to successfully onboard and other learning & development opportunities including regular review cycles that feature 360 degree feedback
Generous time off: flexible paid time off, sick days, and 11 company holidays
Mortgage servicing is just the beginning of our vision to transform regulated industries and beyond.

Valon is building the AI-native operating system for regulated finance, starting with mortgage servicing.
We're a Series C company backed by a16z, transforming industries that others have written off as too complex to innovate.
Rather than build on top of broken legacy systems, we took a different approach: we built and operate our own mortgage servicing business managing $110+ billion in loans.
The results speak for themselves.
We've transformed mortgage servicing from a 0% margin business into 60%+ margins while dramatically improving customer experience.
Major enterprise contracts are now deploying across the industry.
ValonOS is our unified platform that makes every process structured and programmable and it is perfectly positioned for the AI era.
When everything flows through one system with rich data, AI agents don't just automate tasks, they continuously improve entire operations.
quarterly budgets for team and company outings.
Use it for team swag, cooking classes, or team dinners!
Act as the primary interface between customers and R&D, deeply understanding how users interact with ValonOS in production.

equal opportunity employer that is committed to diversity and inclusion in the workplace.
Valon is an equal opportunity employer that is committed to diversity and inclusion in the workplace.

This listing is sourced directly from Valon Tech's careers page and normalized into a canonical job model.