Mercor
Senior HR Business Partner, Delivery
San Francisco · Senior
Sponsorship not specifiedDetected 30 days ago
Leadership
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Lottery odds40
Fits your clock70
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About the role
- Delivery sits at the center of how Mercor turns customer demand into high-quality human data.
- The HRBP supporting this organization needs to understand that environment.
- This is not a role for someone who wants to operate at a distance from the business.
Responsibilities
- Partner directly with Delivery leadership. Advise leaders on talent, organization design, management, performance and workforce decisions as the organization scales.
- Develop strong operators.
- Work with leaders to create meaningful next opportunities through larger accounts, expanded scope, new problems, internal mobility or management opportunities.
- Strengthen managers. Coach managers on feedback, expectations, team effectiveness, difficult conversations, performance issues and leadership behavior. Step in when a manager needs direct challenge, not simply support.
- Shape the organization as it changes. Partner on role clarity, organization design, succession, spans and layers, leadership changes and movement of talent between teams and accounts.
- Bring a people lens to staffing and workload. Identify when persistent workload, account design, insufficient capacity or operating friction is becoming a talent problem and work with Delivery leadership to address the root cause.
- Handle difficult people situations well. Support leaders through performance concerns, conduct issues, organizational changes, role changes and exits with speed, consistency and good judgment.
- Build what does not exist yet. Mercor is still early. When the business needs a new mechanism, manager tool or talent practice, you should be comfortable building the first version yourself and improving it through use.
- Partner directly with Delivery leadership.
Requirements
- Human data industry experience is required.
- 8+ years of strong HRBP experience.
- Experience with operations or delivery organizations.
- You are comfortable with rapid organizational change, incomplete systems, ambiguous ownership and a business that can look meaningfully different six months from now.
- You can understand what is happening operationally, separate symptoms from root causes and make a clear recommendation.
- You are comfortable differentiating performance, investing disproportionately in exceptional people and addressing weak performance directly.
- You can make managers better and are comfortable challenging experienced leaders when their management approach is contributing to the problem.
- You have created useful talent, manager or organizational practices where little infrastructure existed before.
- You are able to work from our San Francisco office five days a week.
Compensation
- Understand what is driving it, including scope, compensation, manager quality, account experience, career progression and external market pull, and work with leaders on the right intervention.
Company info
- Mercor's mission is to organize human intelligence to power the AI economy.
- We're a leading AI data company, building the layer between human expertise and frontier models.
- Millions of domain experts on the platform are paid over $4 million per day to train frontier AI models.
- Mercor's APEX benchmark family measures AI's real-world impact on professional work.
- Mercor Enterprise brings this same infrastructure to Fortune 500 companies:
- helping companies capture how their best people actually work, translating that expertise directly back into agents.
- Mercor is creating a new category of work where expertise powers AI advancement.
- Achieving this requires an ambitious, fast-paced and deeply committed team.
- You'll work alongside researchers, operators, and AI companies at the forefront of shaping the systems that are redefining society.
- Mercor is a profitable Series C company valued at $10 billion.
- We work in-person five days a week in our San Francisco, NYC, or London offices.
- You should already understand the operating model behind businesses delivering human-generated data, expert data, model evaluations, RLHF, data annotation or similar services to AI customers.
- Get close to the accounts. Understand the differences between teams, customers and types of work so that your people recommendations reflect the actual business rather than a generic HR model.
This listing is sourced directly from Mercor's careers page and normalized into a canonical job model.