DLH
Desktop Support Technician Tier II (
Bethesda, Maryland · Mid
No sponsorship$60k-$65kDetected 5 days ago
Data AnalysisCustomer SupportSystems EngineeringPublic HealthResearchCommunicationCompTIA
About the role
- DLH delivers improved health and national security readiness solutions for federal programs through science research and development, systems engineering and integration, and digital transformation. Our experts in public health, performance evaluation, and health operations solve the complex problems faced by civilian and military customers alike by
- leveraging advanced tools – including digital transformation, artificial intelligence, data analytics, cloud enablement, modeling, and simulation, and more. DLH is dedicated to the idea that "Your Mission is Our Passion," and brings a unique combination of government sector experience, proven methodology, and unwavering commitment to innovation to improve
Responsibilities
- Provide hardware and software support to a diversified staff and end-user population
- Configure, install, and support desktops, laptops, handheld devices, printers, monitors, portable data storage devices, and other peripherals
- Provide enhanced VIP desktop and user support service
- Provide software support for users of NIH-provided applications
- Strong customer service and end-user equipment support skills
Requirements
- Experience supporting both the Mac and Windows OS.
- Experience supporting various operating systems - expertise should include Windows 11 and MacOS
- Experience using a ticketing system (preferably ServiceNow)
- Must be able to obtain a Public Trust clearance
- It is required that the candidate hold or will be certified within 3 months of hire, one or more of the following certifications:
- Bachelor's degree along with at least two (2) years of relevant work experience in IT customer support, or an Associate degree with six (6) years of relevant work experience in IT customer support, or H.S. diploma with at least eight (8) years of relevant work experience
- Experience supporting both the Mac and Windows OS. Strong customer service and communication skills are key, as this role involves heavy face-to-face customer support
- 3+ years of technical support experience in the Microsoft suite
- Strong customer service and end-user equipment support skills; preferably with some experience supporting VIPs (MUST)
- Foundation Certificate in IT Service Management (ITIL) v3 or higher
- Apple Certified Associate - Mac Integration Basics (current or current -1 version)
- Apple Certified Support Professional (current or current -1 version)
- CompTIA A+ Certified Professional
- CompTIA Network+ Certified Professional
- CompTIA Security+ Certified Professional
Compensation
- $60,000 - $65,000 yearly salary
- The salary range listed reflects what we reasonably expect to pay for this role at the time of posting.
- Additional compensation may include performance incentives and program-specific awards.
- We do not use salary history to determine compensation, in line with applicable law.
Benefits
- therefore, we offer a 401(k) Retirement Plan, which includes a matching component.
- The final offer may vary based on skills, experience, geographic location, market conditions, and internal equity.
Company info
- DLH delivers improved health and national security readiness solutions for federal programs through science research and development, systems engineering and integration, and digital transformation.
- DLH is dedicated to the idea that "Your Mission is Our Passion," and brings a unique combination of government sector experience, proven methodology, and unwavering commitment to innovation to improve the lives of millions.
- The Desktop Support Technician will be providing hardware and software support to a diversified staff and end-user population.
- Strong customer service and communication skills are key as this role involves heavy face-to-face customer support.
- Our experts in public health, performance evaluation, and health operations solve the complex problems faced by civilian and military customers alike by leveraging advanced tools - including digital transformation, artificial intelligence, data analytics, cloud enablement, modeling, and simulation, and more.
Equal opportunity
- DLH Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment. DLH will provide reasonable accommodation to individuals with disabilities and disabled Veterans who need assistance to apply.
- DLH is committed to maintaining a fair and authentic interview process
- DLH Corporation is an Equal Opportunity Employer.
- All qualified applicants will receive consideration for employment.
This listing is sourced directly from DLH's careers page and normalized into a canonical job model.