Simplesense

System Specialist

Denver, CO · Contract

No sponsorship$85k-$115kDetected 15 days ago

PythonBashPowerShellCloud PlatformsLinuxDatadogRESTCustomer SupportCiscoCommunicationProblem Solving

About the role

As a System Specialist, you will play a critical role in serving as the primary diagnostic engine for our Network Operations Center (NOC), ensuring our infrastructure remains resilient and mission-ready.
Work Model: We prioritize candidates in the Denver, CO, San Antonio, TX, and Brooklyn, NY area, but are open to remote talent.
Remote: Quarterly travel for team meetings.

Identity Management: Provision, troubleshoot, and manage user access issues across Active Directory (AD) and Okta, verifying sync statuses and group policy enforcement.
Toil Reduction: Actively look for ways to eliminate manual work. When you solve a novel problem, immediately document the fix, write a basic script, or propose process improvements.
High-Stakes Execution: Maintain composure during mission-critical outages, providing clear, concise diagnostic updates to stakeholders while systematically working the problem.
Identify a high-volume, repetitive support issue and take the initiative to permanently reduce that toil (e.g., writing a diagnostic script, fixing a documentation gap, or submitting a detailed bug report to Engineering teams).
Provision, troubleshoot, and manage user access issues across Active Directory (AD) and Okta, verifying sync statuses and group policy enforcement.
You embed security and reliability practices into daily work to drive continuous improvement and mitigate risk.
You build trust by honoring commitments, acting ethically, and resolving conflict through direct, honest communication.

Cross-Domain Instincts: A "System of Systems" mindset with the ability to troubleshoot across multiple IT layers (Windows/Linux OS, Cisco routing/switching, and Identity/Access).
Observability Tools: Proven experience viewing, querying, and extracting actionable data from enterprise monitoring stacks like Splunk and DataDog.
Identity Systems: Demonstrated experience troubleshooting access and sync issues in Active Directory and Okta.
Must be a U.S. Citizen and able to obtain a DoD NIPR network account and Common Access Card (CAC)
Must have, or be able to obtain, a Secret Clearance.
When an issue exceeds the frontline scope, gather the exact telemetry, logs, and failure domain context required to execute a clean, actionable handoff to the capability teams.
A "System of Systems" mindset with the ability to troubleshoot across multiple IT layers (Windows/Linux OS, Cisco routing/switching, and Identity/Access).
30 Days: Fully integrate into the NOC workflow, demonstrating the ability to independently triage and resolve complex, cross-domain alerts without relying heavily on Senior escalations.
Required Qualifications:
Networking & Linux: Strong practical experience navigating Cisco switch configurations via CLI, paired with comfort in a Linux command-line environment (e.g., SSH, grep, parsing daemons).

CompTIA Security+, CCNA, or intermediate Linux certifications.
Experience supporting OT/ICS environments or working within DoD/Air Force spaces.
Basic scripting abilities (Bash, PowerShell, Python) used specifically for automating operational tasks.
We look for people who can navigate ambiguity and are driven by the mission.
People & Communication: You invite vigorous debate and offer "kindly blunt" feedback, always maintaining empathy and assuming noble intent.
Agility: You move quickly to fix small problems, learn from the past, and pivot transparently when the mission requires it.
Our Typical Hiring Process
Find Your Fit: Your journey starts here.

Proven experience viewing, querying, and extracting actionable data from enterprise monitoring stacks like Splunk and DataDog.
Welcome to Simplesense!
Simplesense is an equal opportunity employer committed to a policy of merit-based employment.
System Specialist
Your journey starts here.

$85k-$115k per year Compensation is determined based on experience, skill level, and location.

Actively monitor network health using DataDog and Splunk.
Medical, Life, Short-Term Disability, and AD&D insurance
Medical travel coverage
Dental coverage
Vision coverage
Competitive Benefits
Values & Vision: A conversation with a hiring manager to discuss how your aspirations align with our mission and goals of the team.

A conversation with a hiring manager to discuss how your aspirations align with our mission and goals of the team.

Citizen and able to obtain a DoD NIPR network account and Common Access Card (CAC)

This listing is sourced directly from Simplesense's careers page and normalized into a canonical job model.