Diligent Corporation

AI Agent Engineer – Commercial AI Transformation

Vancouver, British Columbia, Canada

Sponsorship not specified$120k-$150kDetected 2 days ago

Code ReviewGitSnowflakeOAuthMachine LearningData EngineeringLLMsAgentic AISIEMSalesforceCustomer SuccessCollaborationMentoringPipeline Integrity

About the role

We've already proven the model with a handful of production agents (including tools that generate executive briefs, estimate costs, and calculate customer value).
At the same time, you need the agility to move fast on a proof of concept without forcing full engineering process onto something that's still proving itself out.
Knowing when to apply which is part of the job.

Responsibilities

Process Automation & Agent Building
Map business processes independently when needed, and design, build, and deploy AI agents and agent chains that automate them
Build and maintain data pipelines that pull from source systems (e.g., Microsoft Graph API, Teams, Snowflake) into a data warehouse, applying appropriate filtering, summarization, and sensitivity handling before anything is indexed or surfaced
Work within an iPaaS/integration platform (e.g., Workato) to build and maintain recipes and API endpoints that connect systems together, including logging and monitoring for those integrations
Understand how identity and access (e.g., Okta/SSO) and logging/SIEM tooling (e.g., Panther) fit around the systems you're building, enough to build in a way that doesn't create gaps
Introduce and drive adoption of solid software engineering practices across the team's agent-building work: version control, code review discipline, testing, and release/deployment practices
Own agents from prototype through production-grade deployment, including error handling, monitoring, and failure-mode recovery
Understand enough about how sales, customer success, and commercial operations actually work to design agents that reflect reality, not a theoretical process
Partner closely with the teammate who also designs and builds agents, sharing the design and build workload flexibly
The team's agent-building work has real version control, testing, and release discipline behind it, not just working prototypes

Requirements

Bachelor's degree in Computer Science, AI/ML, or a related field

Nice to have

Experience with enterprise search or knowledge platforms (e.g., Glean) and how they scope and surface indexed content
Familiarity with Microsoft 365 ecosystem tooling relevant to data governance (e.g., Purview, Defender, Graph API)
Experience working with SIEM or logging platforms (e.g., Panther, Splunk) from an integration or engineering standpoint
Experience in a presales, customer success, or commercial operations environment
Familiarity with Salesforce or similar commercial data systems
Experience mentoring or upskilling less traditionally-trained engineers on SDLC best practices
Test-Driven Development experience

Skills

Please note: This is a fully on-site position for the first six months, requiring attendance in the office five days per week.
Move quickly through early-stage PoCs, then apply appropriate engineering rigor once an agent is heading toward production
Experience working with a cloud data warehouse (e.g., Snowflake) for data ingestion, transformation, or processing
Demonstrated judgment about when to move fast and informal (PoC stage) versus when to apply full engineering rigor (production stage)
Genuine interest in and some exposure to how a commercial org (sales, CS, or ops) functions

Compensation

$120,000 - $150,000 CAD

Company info

Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.
Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance.
The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.
At Diligent, we're building the future with people who think boldly and move fast.
Whether you're designing systems that leverage large language models or part of a team reimaging workflows with AI, you'll help us unlock entirely new ways of working and thinking.
Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity.
The future belongs to those who keep learning, and we are building it together.
At Diligent, you're not just building the future - you're an agent of positive change, joining a global community on a mission to make an impact.
Learn more at diligent.com or follow us on LinkedIn and Facebook
What Diligent Offers You
Diligent created the modern governance movement.

Visa & Work Authorization

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