Technicalassent

Associate Consultant / Consultant, CX Research & Survey Operations

Washington, DC · Full-time

No sponsorship$70k-$100kDetected 13 days ago

PythonSQLData AnalysisData VisualizationStatisticsCybersecurityUX ResearchAccessibilityExcelSPSSResearchCommunication

About the role

This person will help turn research plans and survey instruments into well-executed data collection efforts, clean reporting outputs, and useful insights for clients.
This is a consulting role, so the candidate should be comfortable working directly with federal clients, managing deadlines, contributing to high-quality deliverables, and adapting to the needs of different projects.

Supporting survey design, question development, survey logic, respondent flow, and instrument refinement under the direction of senior team members.
Building and testing survey logic, skip patterns, display logic, embedded data, contact lists, email distributions, reminders, and data exports.
Developing tables, charts, dashboards, and reporting products using Excel, Qualtrics dashboards, Power BI, Tableau, or similar tools.
We design exceptional service experiences, engineer them to be robust, and deliver real capability and business outcomes for our clients.
Your team will work IN and ON the client's core mission - helping them to deliver their services day-to-day while simultaneously looking for opportunities to improve.
Our team combines the creative and the pragmatic to deliver the results that matter most to our clients. We see beauty when art and science come together.
The team will work with users, prototype, develop, and deliver new capabilities.

Bachelor's degree in social science, psychology, sociology, public policy, business, statistics, human-centered design, communications, data analytics, or a related field
At least 2 years of experience supporting survey research, customer research, employee research, market research, program evaluation, customer experience, user research, or related applied research work.
Proficiency with Microsoft Excel for data review, cleaning, analysis, tables, charts, or reporting.
Experience creating or supporting dashboards and visual reporting using Qualtrics dashboards, Power BI, Tableau, or similar tools.
Strong attention to detail and ability to identify errors in survey logic, data exports, charts, reports, and client-facing materials.
Ability to work directly with clients in a professional consulting environment.
Ability to obtain and maintain a public trust clearance or security clearance, if required.

Experience supporting federal government consulting projects.
Experience with customer experience, employee experience, voice-of-customer, or public-sector research programs.
Experience with Medallia, Alchemer, SurveyMonkey, Forsta, Confirmit, or other survey or VOC platforms.
Experience reviewing or coding open-ended survey responses.
Familiarity with Section 508 accessibility, privacy requirements, data protection practices, or FedRAMP environments.
Familiarity with SPSS, R, Python, SQL, or other statistical/data tools.
Familiarity with OMB/PRA requirements or federal survey clearance processes.
Experience preparing codebooks, data files, data dictionaries, or analysis-ready datasets.

The expected salary range for this role is $70,000 to $100,000, depending on experience, qualifications, location, and level.

Healthcare coverage (medical, dental, vision)
Short and long-term disability
401(k) with employer contributions, training and wellness allowances, and commuter benefits.
We offer a highly competitive benefits package to all full-time employees that includes:

We seek self-starters, people who are confident in tackling challenges independently and bringing this to high-performing teams. We continually seek feedback from our customers and employees, looking for opportunities to grow.
We are a small company which gives you an essential voice in shaping our culture. You will help grow our culture, and you will grow from the experience, too.

This listing is sourced directly from Technicalassent's careers page and normalized into a canonical job model.