M&T Bank
Universal Banker - Fairfield, CT (Post Road)
Fairfield, CT · Junior
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About the role
- Specializes in our branch customer experience through sales, service and digital engagement of our Consumer and Business Banking customers.
- Holds customer appointments scheduled by customers and/or branch team as well as walk-in appointments to identify customer needs
- Engage customers in a variety of ways to bank with us and provide solutions to meet their needs, encouraging and supporting the use of digital capabilities in customer interactions.
Responsibilities
- Complete servicing-related responsibilities specific to Consumer and Business Banking customer relationships and lead with inquiries to identify opportunities to solve for other banking needs.
- Introduce appropriate banking partner when servicing needs present an opportunity for a product solution.
Requirements
- Ability to stand for long periods of time
- Ability to lift light to heavy objects weighting 5 lbs. to 30 lbs.
- Ability to read fine print
- High school diploma or equivalent (GED) and a minimum of 1 year's proven retail sales, call center, customer service, or telesales experience
- Ability to effectively handle difficult customer conversations
Nice to have
- Bilingual based on branch needs
- Proven referral and/or sales ability
Compensation
- The pay range for this position is $22.79 - $37.99 Hourly (USD).
Benefits
- Educate customers and explain features and benefits of Consumer and Business Banking solutions; make recommendations based on the customer's identified needs.
Company info
- Overview: Specializes in our branch customer experience through sales, service and digital engagement of our Consumer and Business Banking customers.
- Proactively reach out to customers to contribute to the retention and expansion of all Consumer and Business Banking relationships.
- Educate customers and explain features and benefits of Consumer and Business Banking solutions
- Holds customer appointments scheduled by customers and/or branch team as well as walk-in appointments to identify customer needs; refers complex customer needs to the appropriate team member/partner.
- Actively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to solve their banking needs.
- Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
- The position is responsible for providing exceptional service to branch customers and resolving customer problems in a timely manner.
This listing is sourced directly from M&T Bank's careers page and normalized into a canonical job model.