VES-Artex
Field Service Technician
Chippewa Falls, WI
Sponsorship not specifiedDetected 17 days ago
AirflowCustomer SupportControlsCommunication
About the role
- The Field Service Technician is responsible for supporting customer equipment installations, repairs, and service projects.
- This role ensures work is completed on time, within budget, and to company quality standards while maintaining strong relationships with customers, contractors, and internal teams.
Responsibilities
- Perform equipment installation, commissioning, troubleshooting, maintenance, and repairs in the field.
- Create, update, and monitor project schedules, tracking milestone progress and critical deadlines when needed.
- Support sales opportunities by identifying potential new equipment or system upgrades during site visits.
- Maintain tools, test equipment, and service vehicles in proper working condition.
- Perform additional duties as assigned to support project support operations.
Nice to have
- About VES-Artex VES-Artex is a leading provider of innovative airflow solutions, committed to delivering customer-focused products that empower industries.
- About the role The Field Service Technician is responsible for supporting customer equipment installations, repairs, and service projects.
- The technician will also handle administrative tasks, technical support, and training as required.
- Provide installation manuals, review project deliverables, and resolve issues with contractors, subcontractors, and suppliers.
- Assist in configuring and programming control systems for new installations and updates.
- Review quotes and sales orders to ensure proper component selection for control system installations.
Company info
- Coordinate with customers, contractors, and vendors to manage equipment delivery, subcontractor activities, and job timelines.
- Maintain consistent daily communication with customers to ensure satisfaction, follow-up, and issue resolution.
- Deliver training to customers, dealers, and fellow Field Service Technicians on equipment operation and maintenance ask needed.
- Provide technical support to customers and sales teams for pre-sales and post-sales activities.
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This listing is sourced directly from VES-Artex's careers page and normalized into a canonical job model.