La Palmera
Assistant Manager - Fairview Park Kitchener
Kitchener, Ontario, Canada
Sponsorship not specifiedDetected 5 days ago
ExcelPerformance ManagementCustomer SupportLeadershipCommunicationCollaborationCritical ThinkingTime ManagementMentoringAdaptability
About the role
- Fairview Park Pay $49,250 - $49,250 CAD Best of luck on your job search, and don't forget to follow us to learn more!
Responsibilities
- Customer Service: collaborate with your team on plans to exceed daily sales goals and ensure a unique and inclusive customer experience that makes every visitor feel welcome, meets their needs and makes their day.
- Driving Sales: demonstrate strong business acumen and understanding of your metrics, budgets and reports and how to impact them through behaviors on the floor to deliver profitable results.
- Lead Fearlessly: Be present to support your team on the sales floor, answer questions, remove obstacles, problem solve, and motivate them to meet their sales goals
- Grow Talent: by owning your own development, assessing your performance, seeking feedback and resources and opportunities to improve and elevate your skills, knowledge and abilities
- Live with Purpose: engage your team at every level of your business to ensure they are inspired, motivated and building strong peer and customer relationships and are connected to the brand values
- Recruitment and Selection: Support the staffing of your shop with top-performing staff by working actively within your markets to network, recruit, hire and succession plan.
- Grow Talent: by owning your own development, assessing your performance, seeking feedback and resources and opportunities to improve and elevate your skills, knowledge and abilities; and supporting the growth of your team through coaching and leading by example.
- Visuals and Merchandising: Identify and support the development of your team to take pride in a clean and beautiful work environment and follow the merchandising and design standards to provide a consistent customer experience and drive sales.
- collaborate with your team on plans to exceed daily sales goals and ensure a unique and inclusive customer experience that makes every visitor feel welcome, meets their needs and makes their day.
- demonstrate strong business acumen and understanding of your metrics, budgets and reports and how to impact them through behaviors on the floor to deliver profitable results.
Requirements
- 1-3 years managing or supervising in a retail environment
- Knowledge and interest in skincare, natural beauty and ethical business
- Experience with consultation-based customer service models
- Proficient in excel, Microsoft suit, and adaptable to other systems as required
- Experience in cross cultural collaboration and DEIB or social justice training
- Required:
- Excellent listening and communication skills
- Excellent analytical, critical thinking and troubleshooting skills.
- Excellent organization and time management skills
- Strong customer service, supervisory and sales skills
- Ability to work flexible hours to meet the needs of the shop including holidays, evenings and weekends
- Preferred:
- Ability to develop and train staff through positive coaching and feedback
- Basic HR skills in hiring, scheduling, training, and performance management
Benefits
- An unconventional retail structure to support your entrepreneurial spirit
- collaborate with your Manager on creating and executing plans that improve staff engagement, retention, performance, and Diversity, Equity, Inclusion and Belonging practices.
- Support your manager to keep your shop complaint and ensure your staff are practicing company standards for opening and closing, product integrity, respectful workplace, health and safety and daily communication. ·
- Product Passion: increase the depth of your product knowledge through constant learning and consistently make informed and product recommendations for every need
Company info
- Interview Plan
- Ever wondered what it's like behind the bubbles? #lushcareers
- Lush North America has been creating fresh and handmade cosmetics for the past 20 years- keeping our customers' bathtubs and showers a little more magical through our retail shops across Canada and the US.
- We are dedicated to the practices of fair trade sourcing and supporting sustainable communities as well as giving back to organizations that can make a difference.
- educate our customers and staff on our brand values, and articulate our position on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging in the shop and through community engagement and other traffic-driving initiatives.
- Building the Brand: educate our customers and staff on our brand values, and articulate our position on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging in the shop and through community engagement and other traffic-driving initiatives.
Visa & Work Authorization
- Lush Handmade Cosmetics participates in E-Verify in certain US states including AL, GA, NC, SC, FL, AZ, UT, TN and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United S
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This listing is sourced directly from La Palmera's careers page and normalized into a canonical job model.