Heartflow

Heartflow

Regional Customer Success Director

United States · Director · Full-time

Sponsorship not specified$180k-$220kDetected 69 days ago
Performance ManagementCustomer SuccessRadiologyLeadershipCommunicationProblem SolvingMentoring

About the role

  • Heartflow is a medical technology company advancing the diagnosis and management of coronary artery disease, the #1 cause of death worldwide, using cutting-edge technology.
  • Our pipeline of products is growing and so is our team; join us in helping to revolutionize precision heartcare.
  • Your primary focus is team execution-ensuring that every implementation and customer engagement meets our high standards for quality and efficiency.

Responsibilities

  • Proactively identify and mitigate risks, implement process improvements.
  • May lead national initiatives.
  • Influence & Communication: Regional Alignment - Deliver clear communication to the team to ensure the team understands all implementation requirements, deadlines, and immediate rationale for decisions.
  • Influence direction and drive execution across cross-functional dependencies within assigned commercial territories.
  • Represents the function to the broader organization and external partners.
  • Communicate complex technical/operational initiatives to cross-functional business stakeholders (e.g., product, quality and regulatory, etc.) to gain buy-in and manage expectations.
  • Focus on developing a leadership talent pipeline and defining clear growth paths for direct reports.
  • Emotional Intelligence & Integrity: Ethical Stewardship - Maintains composure under pressure and models professional behavior. Actively manages stress and burnout for direct reports.

Requirements

  • 12+ years professional experience in a related field, 5+ years people leadership.
  • Bachelor's degree or 4 years of relevant professional experience.
  • Master's degree.

Nice to have

  • Ability to achieve operational excellence, including executing processes and measuring KPIs
  • High customer-focused mentality
  • Knowledge of hospital workflows and information technology (IT) implementation
  • 15+ years professional experience in a related field, 8+ years people leadership.

Skills

  • Mentorship - Provide timely, behavior-specific feedback to direct reports.
  • Focus on skill development and performance management to meet KPIs.
  • Mentor people leaders (outside of reporting structure).
  • cross-functional leadership, demonstrating influence and tact
  • problem-solving ability, especially under pressure
  • verbal and written communication skills

Compensation

  • A reasonable estimate of the yearly base compensation range is $180,000 to $220,000, bonus, and equity. #LI-Remote

Benefits

  • Trusted advisor on Customer Success vision and strategy.
  • Medical, allied health, or technical education.
  • A reasonable estimate of the yearly base compensation range is $180,000 to $220,000, bonus, and equity. #LI-Remote

Company info

  • The flagship product-an AI-driven, non-invasive cardiac test supported by the ACC/AHA Chest Pain Guidelines called the Heartflow FFR CT Analysis-provides a color-coded, 3D model of a patient's coronary arteries indicating the impact blockages have on blood flow to the heart.
  • Heartflow is the first AI-driven non-invasive integrated heart care solution across the CCTA pathway that helps clinicians identify stenoses in the coronary arteries (RoadMap™Analysis), assess coronary blood flow (FFR CT Analysis), and characterize and quantify coronary atherosclerosis (Plaque Analysis).
  • Heartflow is a publicly traded company (HTFL) that has received international recognition for exceptional strides in healthcare innovation, is supported by medical societies around the world, cleared for use in the US, UK, Europe, Japan and Canada, and has been used for more than 500,000 patients worldwide.
  • This position is open for the Clear Lakes region, with targeted cities but not limited to Chicago, IL; Detroit, MI; Indianapolis, IN; Columbus, OH; Cleveland, OH; Milwaukee, WI
  • The Regional Customer Success Leader (RCSL) is a full-time leadership position reporting to the VP of Customer Success.
  • The role is focused on the delivery of the Heartflow One platform.
  • You will operate within a complex cross-functional commercial environment, leading a multi-disciplinary team to ensure that customers within your assigned territories successfully adopt Heartflow's diagnostic pathway and solutions.
  • Heartflow has become aware of a fraud where unknown entities are posing as Heartflow recruiters in an attempt to obtain personal information from individuals as part of our application or job offer process.

Equal opportunity

  • Equal Opportunity Employer.
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This listing is sourced directly from Heartflow's careers page and normalized into a canonical job model.