PreVeil Inc
Senior Customer Success Manager
Remote (United States) · Senior
Sponsorship not specifiedDetected 20 days ago
CybersecuritySalesforceCustomer SuccessCustomer SupportLeadershipCommunicationMicrosoft Office
About the role
- PreVeil is a high-growth SaaS leader dedicated to securing the nation's defense industrial base.
- Joining PreVeil means joining a team at the forefront of national security innovation during a period of rapid, exciting growth.
- Outcome Mapping: Align customer goals to PreVeil capabilities, regularly measuring and communicating progress toward their compliance and security objectives.
Responsibilities
- We provide a market-leading cybersecurity solution that empowers organizations to accelerate and maintain compliance with the Department of Defense's CMMC program.
- You will own a portfolio of 750 accounts, serving as their primary guide and advocate to ensure they successfully adopt and thrive on our platform.
- This is a high-impact position for an experienced customer success professional who excels at building deep customer relationships, driving product adoption, and protecting and growing revenue across a complex, high-value book of business.
- Serve as the primary strategic partner for a dedicated book of 750 small to enterprise accounts, building deep, trusted relationships with key stakeholders and decision-makers.
- Develop and maintain relationships at multiple levels within each account, including executive sponsors, to ensure long-term alignment and satisfaction.
- Leverage engagement data and account intelligence to anticipate customer needs, identify risk early, and deliver proactive outreach before issues escalate.
- Own the full renewal cycle for your book of business, partnering with the Director of Customer Success to forecast accurately and minimize churn.
- Identify, document, and own expansion forecasts within your accounts, partnering with Sales to convert opportunities into revenue.
- Partner with the Director of Customer Success on strategic initiatives that advance the broader CS organization.
- You will work closely with CS leadership and cross-functional partners in Sales, Product, and Support, with direct influence on how the team scales.
Nice to have
- You'll be helping organizations protect sensitive defense information and achieve CMMC compliance - work that has real national security implications.
- Growth Opportunity This role offers a seat at the table as PreVeil scales.
Benefits
- Maintain accurate account data, renewal timelines, health scores, and expansion opportunities within Salesforce.
Company info
- At PreVeil, we don't just offer a product; we provide a market-proven path to security and compliance, ensuring our customers can focus on their mission while we protect their most sensitive data.
- Develop and execute tailored adoption plans that drive meaningful platform usage, ensuring customers realize the full value of PreVeil.
- You will own meaningful relationships with small to enterprise customers, with real accountability for retention and growth outcomes.
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This listing is sourced directly from PreVeil Inc's careers page and normalized into a canonical job model.