Vacasa
Local Operations Manager
Seattle, Washington, United States · Contract
Sponsorship not specifiedDetected 22 days ago
CommunicationMentoring
About the role
- About This Job This role requires strong communication and handy-person skills.
- You will be called upon to do anything from changing a light bulb, to helping a guest figure out how to light a gas fireplace over the phone, to walking an owner through their monthly statement.
- Shifts may include early mornings, evenings, weekends, and holidays.
Skills
- About This Job
Compensation
- $80168 / year. Actual pay will vary based on a candidate's skill, experience, education and/or location.
- Up to $150 per month car allowance for eligible employees.
- Essential Job Functions
- Lead and develop a team of employees through effective coaching, mentoring, and performance management. Conduct regular one-on-one meetings and annual evaluations to support professional growth and ensure alignment with company goals.
- Oversee daily operations and workflow management of assigned portfolio of to optimize team productivity and meet departmental objectives. Identify areas for improvement, and implement process enhancements to drive efficiency and quality outcomes.
- Conduct regular inspections prior to guest and owner arrivals.
Benefits
- More benefits and company perks information below.
- Provide cross-coverage for your team and management when necessary.
- Experience working in hotel, hospitality, vacation or similar industry is highly preferred.
Company info
- We're a vacation rental company where great people create exceptional experiences.
- From our humble beginnings with a simple idea, we've grown into a trusted industry leader delivering genuine hospitality to every guest.
- What sets us apart isn't just our advanced technology or high property standards, but our culture of doing things the right way, building trust, and supporting each other as a team.
- When you join Casago, you're not just taking a job-you're becoming part of a company that values your contributions, invests in your growth, and gives you the opportunity to make a real impact on the homeowners and guests we serve every day.
- This role requires strong communication and handy-person skills.
- Additionally, you will support in leading and developing a team of employees.
- Compensation
- $80168 / year. Actual pay will vary based on a candidate's skill, experience, education and/or location.
- Up to $150 per month car allowance for eligible employees.
- Essential Job Functions
- Lead and develop a team of employees through effective coaching, mentoring, and performance management. Conduct regular one-on-one meetings and annual evaluations to support professional growth and ensure alignment with company goals.
- Oversee daily operations and workflow management of assigned portfolio of to optimize team productivity and meet departmental objectives. Identify areas for improvement, and implement process enhancements to drive efficiency and quality outcomes.
- Conduct regular inspections prior to guest and owner arrivals.
- Support your team with escalated guest and homeowner concerns by responding to emails, calls and tickets.
- Develop and grow a relationship with the owners of the by proactively communicating and becoming the subject matter expert of those ensuring they are clean, maintained and well cared for.
- Meet and maintain company standards and metrics such as NPS, standard unit appearance, and efficiency.
- Support the budget for your portfolio adhering to set annual costs, with the ability to perform a cost-benefit analysis.
- Partner and assist your Onboarding team when new units join the portfolio.
- Ability to perform light home maintenance (light bulbs, fix door hinges, unclog a toilet, etc).
- Foster a collaborative work environment that promotes open communication, innovation, and employee engagement. Address team conflicts constructively and in a timely manner as they arise.
- Assist the recruiting process with interviewing, selection and onboarding new team members while ensuring compliance with company policies and employment regulations.
- Establish and maintain open, collaborative relationships with fellow regional team members and upper management team
- Other duties as assigned because every day is different in hospitality!
- Skills + Qualifications
- 1 - 2 years experience working in operational support roles; housekeeping and maintenance highly preferred..
This listing is sourced directly from Vacasa's careers page and normalized into a canonical job model.