CPI Security

Senior UX Designer

Charlotte, North Carolina, United States · Senior · Full-time

Sponsorship not specifiedDetected 55 days ago

HTMLA/B TestingFigmaUX ResearchUX DesignWireframingDesign SystemsAccessibilitySalesforceGoogle AnalyticsAccount ManagementWordPressShopifyResearch

About the role

CPI Security, a leader in security, smart home, and business automation solutions, is looking for a Senior UX Designer, Digital Experience to join our growing team.
This full-time role is in office and based in our Charlotte, NC headquarters.

Design user-friendly digital experiences across web, mobile, ecommerce, customer portals, and other digital touchpoints.
Create user flows, journey maps, wireframes, prototypes, design specs, and high-fidelity UI designs.
Improve ecommerce experiences including product detail pages, package selection, configurators, lead forms, cart, checkout, promotions, account management, and post-purchase support.
Partner with Ecommerce, Product, Marketing, Analytics, and Engineering teams to identify user pain points and improve digital performance.
Support conversion rate optimization through UX recommendations, A/B testing concepts, usability insights, and data-informed design decisions.
Design polished, brand-aligned interfaces with strong attention to typography, layout, hierarchy, color, spacing, accessibility, and responsive behavior.
Contribute to CPI's design system, including reusable components, UI patterns, Figma libraries, documentation, accessibility guidelines, and design standards.
Conduct or support UX research, usability testing, competitive reviews, heuristic evaluations, stakeholder interviews, and analytics reviews.
Collaborate with Engineering to ensure designs are feasible, clearly documented, and implemented with quality.
Advocate for user-centered design, accessibility, usability, and digital experience best practices.

4+ years of experience in UX design, product design, digital design, ecommerce UX, or a related digital experience role.
Hands-on proficiency with Figma, including components, variants, auto layout, prototyping, libraries, and design system workflows.
Knowledge of accessibility best practices and WCAG guidelines.
Bachelor's degree in UX Design, Human-Computer Interaction, Graphic Design, Interaction Design, Digital Design, or a related field.
Experience with subscription-based, service-based, home services, smart home, security, telecom, or direct-to-consumer ecommerce businesses.
Experience with ecommerce platforms such as Shopify, Salesforce Commerce Cloud, Adobe Commerce/Magento, BigCommerce, or similar.
Experience with tools such as Google Analytics, Adobe Analytics, Hotjar, FullStory, Optimizely, VWO, Storybook, design tokens, WordPress, Divi, HTML, or CSS.

What We're Looking For
This is more than just a job; it's an opportunity to build a purpose-driven career creating digital experiences that help customers protect what matters most.

This listing is sourced directly from CPI Security's careers page and normalized into a canonical job model.