Taktile

Taktile

Forward Deployed Engineer (Ops)

New York Office

Sponsorship not specifiedDetected 21 days ago
PythonSQLRESTComputer VisionLLMsAgentic AIComplianceCustomer Success

About the role

  • Taktile empowers financial institutions to transform into truly AI-native organizations.
  • We're growing rapidly with enterprise customers across banks and insurance companies, and we're looking for a Forward Deployed Engineer (Ops).
  • You'll be at the heart of that transformation, assisting customers in resolving the technical challenges they encounter after their initial onboarding.

Responsibilities

  • Leverage AI to create reusable collateral, best practices, tools, and automations that level up the Customer Success team.
  • Build strong relationships with Taktile's core users within customer teams.
  • You collaborate effectively with peers across Engineering, Product, and Customer Success.
  • You communicate confidently in Portuguese (to support our Brazil clients).
  • Develop deep expertise in prompt engineering and agentic AI architectures to automate institutions' most complex decisions.
  • We embrace and support all gender identities and expressions, and celebrate love in its many forms.

Requirements

  • Where required, transfers are protected by Standard Contractual Clauses or other approved mechanisms.
  • If you're passionate about tech and AI, stay up to date on the latest AI developments, and have extensive experience with a Decision Platform, REST APIs, Python, and SQL, you'll thrive here.
  • You have strong knowledge of APIs and data formats such as JSON and XML.
  • You have strong analytical skills and a hands-on mentality.
  • Ideal Qualifications (but Not Required)
  • You have a proven ability to navigate, query, and interpret complex systems and application logs.
  • You have acquired domain expertise in the financial services industry (banking, insurance, lending, payments, etc.).
  • You have the ability to work flexibly, with a willingness to occasionally work outside of standard business hours.

Nice to have

  • You have 1-2 years of experience in a technical role, ideally as a Support or Solutions Engineer in a B2B SaaS or client delivery environment.

Skills

  • No hiring decision is made solely by automated means without human review.

Compensation

  • Receive a top-of-market equity and cash compensation package.

Benefits

  • Receive a top-of-market equity and cash compensation package.
  • Use the equipment of your choice including meaningful home office set-up.

Company info

  • Taktile enables financial institutions to transform into AI-native organizations that are increasingly powered by autonomous agents. With our modular Agentic Decision Platform, customers combine AI agents, rules, relevant context, and human oversight to safely automate and optimize their decisions-approving more customers, reimbursing claims instantly, stopping fraud before it spreads, and financing every business worth funding. Founded in 2020, Taktile powers millions of decisions daily for institutions including Mercury, Monzo, Faire, and Pleo. With offices in New York, Berlin, London, São Paulo, and Iași, the company has raised $184M from Growth Equity at Goldman Sachs Alternatives, Index Ventures, Tiger Global, Balderton Capital, and Y Combinator. Learn more at http://taktile.com/taktile.com http://taktile.com.
  • About Your Employment. Taktile operates through regional entities worldwide. Depending on the location of this role, your employment or engagement will be with Taktile LLC (US), Taktile GmbH (Germany), Taktile Ltd (UK), or Taktile SRL (Romania). The applicable entity will be confirmed during the offer process.
  • Your Privacy. Taktile ("we" or "us") is the controller of the personal data you provide during this application process. We collect and process your name, contact details, resume/CV, work history, education, and any other information you submit or that we obtain from publicly available sources or references.
  • How we use your data: We process your personal data to evaluate your candidacy, communicate with you about the recruitment process, comply with legal obligations (such as right-to-work verification), and, with your consent, to consider you for future opportunities.
  • Taktile enables financial institutions to transform into AI-native organizations that are increasingly powered by autonomous agents.
  • With our modular Agentic Decision Platform, customers combine AI agents, rules, relevant context, and human oversight to safely automate and optimize their decisions-approving more customers, reimbursing claims instantly, stopping fraud before it spreads, and financing every business worth funding.
  • Founded in 2020, Taktile powers millions of decisions daily for institutions including Mercury, Monzo, Faire, and Pleo.
  • With offices in New York, Berlin, London, São Paulo, and Iași, the company has raised $184M from Growth Equity at Goldman Sachs Alternatives, Index Ventures, Tiger Global, Balderton Capital, and Y Combinator.
  • Learn more at http://taktile.com/taktile.com http://taktile.com.
  • About Your Employment.
  • Taktile operates through regional entities worldwide.
  • Depending on the location of this role, your employment or engagement will be with Taktile LLC (US), Taktile GmbH (Germany), Taktile Ltd (UK), or Taktile SRL (Romania).
  • The applicable entity will be confirmed during the offer process.
  • Your Privacy.
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This listing is sourced directly from Taktile's careers page and normalized into a canonical job model.