Essex
Community Relations Representative
Seattle - Downtown · Full-time
Sponsorship not specified$25k-$34kDetected 13 days ago
Project ManagementCRMAccountingCustomer SupportCommunicationTime ManagementOrganizational SkillsMicrosoft OfficeOSHA
About the role
- Work primarily conducted in person in an assigned Essex office to communicate with residents and prospective residents in person, relying on virtual communication when that is not possible.
- By appointment and drop in. - Promote excellent resident experience by addressing questions and concerns promptly and professionally, both in-person and virtually (if necessary).
- With our 12 paid holidays and 15 PTO days, work/life balance is a priority!
Responsibilities
- Serve as the primary contact to manage all communications and inquiries via the customer relationship management (CRM) system.
- Maintain in-depth knowledge of the assigned community portfolio, including property-specific features and operations.
- Collaborate with the Community Management Team to support community operations and meet and maintain customer satisfaction targets. Primarily conducted in person, except where members of team are not present in the same facility.
- Perform other duties and special projects assigned to support community operations and resident satisfaction.
- Maintain alignment with Essex policies and procedures while effectively managing relationships with internal and external stakeholders, including Accounting, Legal, and other departments within Essex.
- Maintain compliance with all applicable laws, e.g., Fair Housing, Landlord Tenant, Local Building Codes, OSHA, and EEOC.
- Excellent verbal and written communication skills. Ability to create, compose, and edit written materials.
Requirements
- Manage and respond to portfolio tasks and calls through Funnel, meeting required response times and company standards.
- Proficiency with Microsoft Office Suite and familiarity with property management or CRM software.
- Regular, consistent, and timely attendance required.
Nice to have
- High school diploma or equivalent required.
- College degree preferred.
- One year of experience in a customer service environment preferred.
Compensation
- The pay range for this position is $24.50 - $33.50 per hour.
Benefits
- This role requires a five-day workweek that will likely include weekend coverage.
- Availability to work a flexible schedule, including weekends.
This listing is sourced directly from Essex's careers page and normalized into a canonical job model.