MNTN
Customer Success Manager, Gaming & Entertainment/Media
United States
Sponsorship not specifiedDetected 4 days ago
SalesforceCRMPerformance MarketingSalesAccount ManagementOnboardingCustomer SuccessIntercomCommunication
About the role
- This allows our company culture to be defined by our team members and their shared values, like trust, ambition, quality, radical honesty, and compassionate leadership.
- It's what led MNTN to being named one of Fast Company's Most Innovative Companies in 2023.
- We're committed to innovation that empowers, not replaces.
Responsibilities
- Build trusted relationships with key stakeholders by developing a deep understanding of each customer's business, goals, competitive landscape, and marketing strategy.
- Drive customer retention, revenue growth, and long-term success through proactive account planning, business reviews, campaign optimization, and strategic recommendations.
- Identify expansion opportunities and partner with the sales team within your vertical to grow customer investment, strengthen relationships, and achieve shared revenue goals.
- Collaborate cross-functionally to deliver a seamless customer experience while helping shape playbooks, processes, and best practices.
- Experience in digital advertising, CTV, SaaS, AdTech, MarTech, or performance marketing, with the ability to quickly develop expertise in your assigned industry vertical.
- Strong relationship-building skills with the ability to influence stakeholders and serve as a trusted advisor.
- Experience partnering closely with Sales Executives to deliver exceptional customer outcomes and shared business results.
Requirements
- 3-6 years of experience in Customer Success, Account Management, or a similar customer-facing role managing strategic customer relationships.
- Experience with Salesforce, Intercom, or similar CRM and customer engagement platforms.
Benefits
- Monitor account health, anticipate risks, and proactively resolve challenges before they impact customer outcomes or renewal conversations.
- Customer health remains strong, with risks identified early and addressed before impacting renewals.
- CRM data, account plans, and customer health metrics remain accurate, actionable, and trusted across the business.
Company info
- Manage a portfolio of customers within your assigned industry vertical, serving as their primary advisor throughout the customer lifecycle.
- Lead new customer onboarding, ensuring customers quickly realize value and become confident, successful users of the MNTN platform.
- Become an expert in your assigned vertical by understanding industry trends, seasonal opportunities, performance benchmarks, and evolving customer needs, then applying those insights to help customers grow.
- Customers view you as a trusted advisor who understands their business and helps them achieve measurable growth.
- New customers onboard quickly, realize value early, and confidently adopt the MNTN platform.
This listing is sourced directly from MNTN's careers page and normalized into a canonical job model.