Ping Identity

Customer Success Executive

USA - Remote

Sponsorship not specified$131k-$150kDetected 25 days ago

SalesforceCRMCustomer SuccessLeadershipCommunication

About the role

It's something that inspires our company.
People don't come here to join a culture that's built on digital freedom.
One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work.

We are committed to building an inclusive and diverse environment where everyone's individuality is respected and everyone has an Identity.

A minimum of 10 years of related experience in Customer Success / Experience.
Experience in consulting and implementation of IT systems, preferably cloud service and/or identity management.
Proven track record of driving issues to resolution and advocating on behalf of a customer.
Experience with SFDC, Gainsight, or equivalent CRM systems.
To be a successful Customer Success Executive, you should have:
A strong technical aptitude to learn customer use cases and architectural requirements for Ping solutions.
Experience working with enterprise-level customers.
Knowledge of the software development process and design methodologies.
Exceptional communication and presentation skills.
The ability to analyze technical concepts and translate them into business terms, as well as explain complex technical concepts to customers.
A strong combination of technical and leadership skills.
A naturally curious and proactive approach to uncovering adoption blockers and risks.
Solid technical understanding of Cloud Solutions.

Acting as the voice of the customer internally to advocate for their needs.
Monitor and identify adoption and utilization trends, providing recommendations based on risk and customer needs.
Providing proactive guidance on Ping's features based on the customer's interests and business objectives.
Leading technically complex customer issues from start to finish and identifying opportunities for new solutions.
Collaborating with cross-functional teams (including Product and Engineering) to help resolve customer needs or projects.
Discussing IAM best practices within on-premise, hybrid cloud, and on-premise infrastructures where deployment complexity is high.
Engaging with technical and business owners at all levels on the customer side.
Communicating and influencing effectively at all levels of the organization, including C-level.
Occasionally traveling to customer sites and being available for some after-hours or weekend coverage as needed.
Willingness to be a hands-on contributor.

$131,000 - $150,000 + variable pay
In accordance with Colorado's Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above.
Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities.
We're growing quickly, but remain true to the innovative, can-do startup values that got us here.
Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that's who we want to succeed with every day.
Here are just a few of the things that make Ping special:

We believe in and facilitate a flexible, collaborative work environment.
Generous PTO & Holiday Schedule
Parental Leave
Progressive Healthcare Options
Retirement Programs
Opportunity for Education Reimbursement
Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together.
Commuter Offset (Specific locations)

This listing is sourced directly from Ping Identity's careers page and normalized into a canonical job model.