Fixify
Senior IT Operations Analyst
US - Remote · Senior
Sponsorship not specifiedDetected 20 hours ago
PythonBashPowerShellJiraCustomer SuccessZendeskTCP/IPDNSCommunicationMicrosoft Teams
About the role
- _*]:min-w-0 gap-3"> You've been the person in the room who actually knows why it's broken.
- The AI capability that could handle this class of issue entirely.
- The product gap that keeps showing up in escalations.
Responsibilities
- $150 monthly to support cell phone, internet, or equipment expenses
Requirements
- Put you directly in conversation with Engineering and Product, where your operational experience shapes what gets built.
- 5+ years of experience in IT support or IT operations, with demonstrated experience as a senior escalation point or technical subject matter expert.
- Expert-level knowledge of Google Workspace, Microsoft 365, Slack, and Microsoft Teams in enterprise environments.
- Expert-level knowledge of Windows and macOS, including deep diagnostic and troubleshooting instincts.
- Strong working knowledge of networking fundamentals, including TCP/IP, DNS, VPNs, and Wi-Fi.
- Experience with help desk platforms, including tools like Jira, ServiceNow, Zendesk, or Freshdesk.
- Working knowledge of MDM solutions, including JAMF or Microsoft Intune.
- Hands-on experience with scripting, automation, or AI-assisted tools - including PowerShell, Bash, Python, or similar.
- Familiarity with security policies and IT best practices.
- you can write an escalation summary and a product feedback doc with equal clarity.
Benefits
- Time to recharge: Unlimited PTO plus 12 paid federal holidays
- Connectivity stipend: $150 monthly to support cell phone, internet, or equipment expenses
- Retirement: Participation in our 401(k) program
- Equity: Option grants to purchase shares through Fixify's equity program
- Health insurance: Medical, dental, and vision coverage with 100% of your deductible covered by Fixify
- Parental leave: Paid parental leave for birth, adoption, or surrogacy
- Flexible work environment: 100% remote with flexible core working hours
This listing is sourced directly from Fixify's careers page and normalized into a canonical job model.