Akicita Federal

Advanced Medical Support Assistant

Dayton, OH · Contract

Sponsorship not specified$56k-$58kDetected 41 days ago

Patient CareLeadershipCommunication

About the role

In this role, you will serve as a vital member of an interdisciplinary patient care team, ensuring veterans and their families experience a smooth, professional, and efficient administrative process from the moment they arrive or call.
Equal Opportunity EmployerAkicita Federal is an equal opportunity / affirmative action employer.
Akicita Federal complies with the Indian Preference provisions of the Indian Self-Determination and Education Assistance Act (P.L. 93-638) where applicable.

Implement contingency scheduling plans during staffing shortages by adjusting appointment times, relocating visits, or transferring patients to alternate providers

Build, coordinate, and maintain complex appointment schedules across one or more clinics, incorporating direct patient input to reduce unnecessary trips to the medical center
Collect, scan, and record third-party health insurance data and advise veterans on Beneficiary Travel reimbursement eligibility, rates, and voucher conversion processes
Receive and route incoming calls with professionalism, integrate incoming health records into the electronic patient record system, and escalate complex patient concerns to administrative leadership within 24 hours
Prior experience supporting VA, military, or other federal healthcare facilities
Background in Beneficiary Travel coordination or third-party insurance collection in a government healthcare setting

EmployerAkicita Federal is an equal opportunity / affirmative action employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

This listing is sourced directly from Akicita Federal's careers page and normalized into a canonical job model.