Avomdincdbaavo

Customer Success Director

US - NY Area or Remote · Director

Sponsorship not specified$130k-$160kDetected 39 days ago

Account ManagementCustomer SuccessEpicCernerEHR/EMR

About the role

You pick up where implementation hands off and take accountability for everything that follows: adoption, engagement, renewals, and expansion.
The person who succeeds here is equally comfortable running a quarterly business review with a CMO and digging into usage data to surface the story before the customer asks.

Own a portfolio of accounts post-launch, serving as the primary relationship holder for key stakeholders
Triage inbound support requests and coordinate resolution across internal teams
Document the measurable impact of Avo at each site: usage trends, workflow changes, and clinical outcome stories
Own renewal timelines for your accounts: track contract dates, build renewal plans, and flag risks early
Identify and develop upsell opportunities, partnering with Sales to execute expansion conversations
Process Building
Our investors include Noro-Moseley Partners, AlleyCorp, Scrub Capital, and several leading hospitals and universities.
You will report to the VP of Implementation & Customer Success and partner closely with Sales, Product, and Clinical teams.
This is not a reactive support role.
You will proactively manage a portfolio of accounts, build the playbooks and processes that don't yet exist, and operate as a strategic partner to your customers.

Proven track record owning renewals and upsells with numbers to show for it
Strong executive presence: you can run a QBR with a CMO and follow up with a frontline champion the same day
Comfort with analytics tools and a hunger for data

Avo is the leading AI platform for healthcare enterprises, helping clinicians make better decisions, move faster, and improving the quality of patient care.
We are product-obsessed, collaborative, and scrappy, united by a mission to improve healthcare delivery through AI.
The Customer Success Director owns the post-launch relationship for Avo's health system and practice customers.
Track and report on key account health metrics including NRR, churn risk, and expansion pipeline
Build and formalize the CS playbook: QBR templates, renewal workflows, upsell triggers, and account health frameworks

Monitor adoption metrics and proactively intervene when engagement drops before customers flag it

This listing is sourced directly from Avomdincdbaavo's careers page and normalized into a canonical job model.