Talentmanagementsolution

Talentmanagementsolution

Account Manager

Remote - USA

Sponsorship not specifiedDetected 50 days ago
CRMSalesAccount ManagementPipeline ManagementNegotiationOutbound SalesAccountingForecastingERPContract ManagementResearchLeadershipCommunicationCollaborationAdaptabilityOrganizational SkillsMicrosoft Office

About the role

  • This enables our clients to streamline operations, improve communication, and gain real-time visibility into their business.
  • Job Profile The Account Manager is a revenue-generating, client-facing professional responsible for managing and growing relationships within the existing AscenteVMS client base.
  • The Account Manager serves as a key commercial and relationship owner, proactively engaging clients to identify risks, address concerns, and strengthen long-term retention.

Responsibilities

  • Build and maintain strong, trust-based relationships with existing clients
  • Engage at-risk clients with urgency, developing and executing retention plans
  • Partner with Support and Services teams to resolve issues impacting client satisfaction
  • Promote and sell product training to drive client adoption and value realization
  • Collaborate with the broader sales team on larger or strategic opportunities
  • Own the renewal process with a focus on both timely execution and retention outcomes
  • Maintain accurate and up-to-date records in the CRM system
  • Track lead status, opportunity progress, and sales activity
  • Ensure data integrity to support forecasting and reporting
  • Support billing coordination as needed to ensure accuracy across account lifecycle

Requirements

  • Bachelor's degree in business, marketing, or a related field
  • 1 to 5 years of experience in account management, sales, or client-facing roles
  • Strong understanding of sales principles and customer lifecycle management
  • Proficiency with CRM systems and Microsoft Office tools
  • Ability to make timely decisions and take ownership of outcomes
  • Ability to leverage AI for drafting outreach, summarizing client data, and improving efficiency

Nice to have

  • Experience selling software solutions, particularly ERP systems
  • Familiarity with service-based industries such as HVAC, plumbing, or construction
  • Background in account expansion, renewals, or inside sales
  • Experience working in a recurring revenue or SaaS environment
  • Customer-focused with a strong sense of ownership
  • Action-oriented and comfortable in a high-activity environment
  • Strong attention to detail and follow-through
  • Collaborative team player with a positive, professional approach

Compensation

  • Review, analyze, and manage Annual Service Contract renewals

Benefits

  • Proactively monitor client health and identify early signs of dissatisfaction or disengagement
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