Sequence

Product Specialist - NYC

New York City · Exec

Sponsorship not specifiedDetected 27 days ago

M&AFP&AOnboardingCommunication

About the role

We're looking for a Product Specialist to join Sequence and become the beating heart of our customer's product and onboarding journey.

Manage the customer implementation lifecycle from signature to go-live
Build the playbook and scale our onboarding and product specialist team right next to our C-level team
Energised by taking ownership of problems and moving at lightning speed to deliver customer value at every opportunity
Comfortable communicating and building relationships with technical and non-technical stakeholders
✅ Can handle high volumes of support messages and customer asks in quick succession - this is a true operator role for fast-paced / high velocity individuals

Technical background - STEM degree and/or experience working with highly products or teams, or demonstrated technical side projects

Deliver expert guidance and support to customers on how to accelerate their onboarding and optimise their usage of the Sequence platform
Become a trusted source of product feedback for our product and engineering teams as the frontline operator working with customers everyday
✅ Enjoy being hands-on with customers and detailed product implementations
✅ Want to work as part of a small, fast-moving team
✅ Comfortable with uncertainty and lack of structure, you will be a central part of building our implementation function and with that, comes the need to navigate difficult but highly impactful business decisions

This listing is sourced directly from Sequence's careers page and normalized into a canonical job model.