Kyriba
Partner Engagement Manager
New York · Full-time
Sponsorship not specified$129k-$164kDetected 31 days ago
Customer SuccessCadenceCommunicationOrganizational Skills
About the role
- We think big, innovate relentlessly, and challenge the status quo every day.
- If you are a problem-solver who's ready to push boundaries and achieve more than you thought possible-you'll find an exceptional career within an extraordinary business.
- What you bring The ideal candidate will bring experience managing complex, cross-functional engagements involving multiple internal and external stakeholders.
Responsibilities
- Partner engagement and relationship management
- Serve as the engagement point between Kyriba and assigned partner organizations, helping to build trusted, productive relationships across both companies.
- Support regular partner governance cadences, including working sessions, operational reviews, steering meetings, and executive updates, to ensure transparency, alignment, and accountability.
- Identify areas of misalignment, friction, or ambiguity between the organizations and help drive resolution through clear communication, stakeholder coordination, and practical follow through.
- Maintain a balanced view of the partnership, ensuring that delivery, product, relationship, and business considerations are appropriately represented in ongoing engagement.
- Engagement planning and SOW support
- Lead or support the development of Statements of Work and related engagement documentation for partner-led or partner-supported initiatives.
- Coordinate scope definition discussions across Kyriba, the partner, and, where appropriate, customer-facing teams to ensure responsibilities, assumptions, deliverables, timelines, and dependencies are clearly documented.
- Work with professional services, legal, commercial, product, and partner stakeholders to ensure SOWs reflect realistic delivery expectations and an agreed engagement model.
- Help manage changes in scope, assumptions, dependencies, or timelines by coordinating the appropriate stakeholders and supporting updates to engagement documentation as needed.
Requirements
- The ideal candidate will bring experience managing complex, cross-functional engagements involving multiple internal and external stakeholders.
- Bachelor's degree in business, finance, technology, or a related field, or equivalent practical experience.
- Develop a strong understanding of the partner's organization, operating model, priorities, escalation paths, and stakeholder landscape, and help Kyriba teams engage with the right counterparts at the right time.
- The ideal candidate will bring experience managing complex, cross-functional engagements involving multiple internal and external stakeholders. They should be comfortable operating at the intersection of relationship management, delivery coordination, commercial structure, and partner governance.
- 6+ years of experience in engagement management, partner management, professional services, program management, customer success, or a related role in enterprise software, SaaS, financial technology, treasury, payments, or banking technology.
- Experience working with strategic partners, systems integrators, technology partners, or large enterprise customers.
- Demonstrated experience supporting or leading the creation of Statements of Work, engagement plans, project scope documents, or similar commercial and delivery documentation.
- Strong relationship management skills, with the ability to build trust across organizational boundaries and manage multiple stakeholder groups.
- Ability to influence without direct authority and drive alignment across product, professional services, legal, commercial, and partner teams.
- Strong written and verbal communication skills, including the ability to clarify complex topics, document decisions, and facilitate productive discussions.
- Strong organizational skills and attention to detail, with the ability to manage multiple engagements, priorities, risks, and action items simultaneously.
- Practical judgment and business acumen, with the ability to balance relationship health, delivery realities, customer impact, and commercial considerations.
- Our Values Guide Everything We Do
Compensation
- For new hires, the annual base salary range for this role is $129,285.00 - $163,507.50 based on a full-time schedule.
- Salary can progress beyond this range through sustained performance and demonstrated success in the role.
Benefits
- In addition to base pay, this position may be eligible for variable compensation (eg. performance bonus or commission-based plan) and a long-term incentive.
- Kyriba also offers a comprehensive range of health, welfare and wellbeing benefits designed to support both your professional and personal life.
- Track engagement health, open actions, risks, and key decisions, ensuring that stakeholders have appropriate visibility and that follow-through occurs.
Company info
- Kyriba is a global fintech leader empowering CFOs and finance teams with cloud-based treasury, payments, risk management and working capital solutions. We serve 3,000+ customers worldwide, managing $15 trillion in payments annually and helping businesses optimize liquidity performance across the enterprise.
- We're on a mission to become the most sought-after cloud technology company globally. We think big, innovate relentlessly, and challenge the status quo every day. If you are a problem-solver who's ready to push boundaries and achieve more than you thought possible-you'll find an exceptional career within an extraordinary business.
- Kyriba is a global fintech leader empowering CFOs and finance teams with cloud-based treasury, payments, risk management and working capital solutions.
- We serve 3,000+ customers worldwide, managing $15 trillion in payments annually and helping businesses optimize liquidity performance across the enterprise.
- We're on a mission to become the most sought-after cloud technology company globally.
- We are passionate about delivering the highest value for our customers and supporting them with end-to-end care throughout their journey with us.
- We are driven by our common goals and share in each other's successes and failures, learning and working together as a team where everyone can bring their best selves.
- Ensure SOW creation is not treated as an isolated administrative activity, but as part of a broader engagement process that aligns both companies on how work will be delivered and governed.
- At Kyriba we value pay transparency and fairness.
Equal opportunity
- If you need a reasonable accommodation at any point in the application or interview process, or to perform essential job functions, please click here to submit a request.
Visa & Work Authorization
- ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship, and genetic information
This listing is sourced directly from Kyriba's careers page and normalized into a canonical job model.