bonhams
Post-Sale Manager, West Coast
Los Angeles, California
Sponsorship not specified$60k-$70kDetected 20 days ago
CRMLogisticsProcess ImprovementCustomer SupportLeadershipCommunicationMentoringOrganizational Skills
About the role
- The Post-Sale Manager, West Coast is responsible for overseeing the post-auction experience for buyers in Los Angeles and San Francisco sales, ensuring clients receive exceptional service throughout the process.
- Oversee the end-to-end post-sale process for auctions in Los Angeles and San Francisco with a heavy emphasis on shipping coordination including international consolidated shipments to Asia
- Monitor and analyze client feedback (via surveys, NPS/KPI scores, and direct interactions) to identify patterns and areas for improvement
Responsibilities
- As the primary point of contact for post-sale issues, escalations, and hands-on client support, the Post-Sale Manager, West Coast is readily available to assist both colleagues and Bonhams clients.
- They are responsible for identifying trends, sharing feedback with relevant departments, and implement long-term solutions that enhance the overall client experience.
- As a member of the Client Services department, the Post-Sale Manager is also expected to support the team's core functions as needed, under the direction of local Supervisors and the Head of Client Services, US.
- Partner with the Post-Sale Manager, East Coast to ensure processes are aligned across U.S. offices; provide support to the New York and Massachusetts teams as needed
- Create and maintain documentation (e.g., FAQs, workflows, training materials) that improve consistency and transparency in the post-sale experience
- Provide hands-on support to VIP clients and ensure seamless transactions post-auction, coordinating with various departments and vendors
Requirements
- In addition to the tasks and responsibilities listed, you may be required to perform other duties as assigned by your manager.
- Minimum of five (5) years of experience in client service and shipping logistics in a luxury, art, or auction environment
Skills
- Qualifications and Skills
- Client-first mindset with exceptional interpersonal and communication skills
Compensation
- annual staff art exhibition, annual summer and holiday parties, monthly snacks and treats
- Applicants who best match the position needs will be contacted.
- Bonhams participates in E-Verify.
- $60,000 - $70,000 annually, DOE
Benefits
- In addition to an active and progressive work environment, Bonhams offers a competitive benefits package to encourage work/life balance, including:
- Excellent medical, dental and vision insurance - HMO, EPO, PPO with FSA and HSA
- 20 days paid time off (PTO)
- 12 paid holidays and holiday break from Christmas to New Years Day
- 16 weeks fully paid parental leave (after one year) and flexible work arrangements
- 401(k) retirement plan with company contribution (after one year)
- Life insurance with AD & D
- Short- and long-term disability
- Professional development: tuition reimbursement and free online training library
- Commuter benefits (transit and parking)
- Sponsored socials: annual staff art exhibition, annual summer and holiday parties, monthly snacks and treats
Company info
- This is an exciting time for our business, and we are looking for a people-focused Post Sale Manager to partner with our global leadership team of art world professionals to support talent development, strengthen client service excellence, build operational capability, and drive continuous process improvement across the organization.
- We celebrate diversity and we are committed to an inclusive work environment.
- As part of our commitment to fight for equality, we work to ensure a fair and consistent interview process.
Equal opportunity
- Bonhams is an Equal Opportunity Employer.
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