Absorblms

Director, Customer Enablement

Remote US · Director

Sponsorship not specifiedDetected 5 days ago

Customer SuccessCommunication

About the role

"The Marketing team is poised for unprecedented growth and opportunity.
We're in a very unique position where we've experienced tremendous success but are far from exhausting the whitespace around us.
This role sits at the intersection of customer success and business growth, creating the conditions for stronger product adoption, deeper customer engagement, and long-term revenue expansion.

Own the programs, content, and touchpoints that drive product adoption across the customer base.
Build a community of customer champions. Create case studies, reference programs, and advocacy initiatives that support sales and marketing while deepening customer relationships.
Create certification programs, onboarding paths, and advanced training that drive product adoption and serve as a live showcase of our platform's capabilities.

Demonstrated track record of improving net revenue retention through product adoption and customer enablement programs
Strong understanding of product-led growth principles and how to drive adoption without relying solely on CSMs

Build and scale Absorb Academy as the flagship customer education experience - built entirely on our own LMS.
5+ years in B2B SaaS, with at least 5 years leading customer education and enablement at scale
Experience building customer education or academy programs - ideally using the company's own product
You'll oversee customer education, and enablement programs while building a world-class customer learning experience through Absorb Academy, powered by our own platform.

Drive campaigns, communications, and programs that keep customers engaged, informed about new features, and aware of the full value of the platform. This is not just newsletters - it's a strategic function that directly impacts retention and expansion.
Partner with Product to identify usage gaps, build adoption playbooks, and ensure customers realize the full value of their investment.
Partner with GTM and Sales to identify expansion opportunities surfaced through usage data and customer engagement. Create the materials and moments that turn satisfied customers into bigger customers.
As Director, Customer Enablement, you'll lead the function responsible for ensuring customers get measurable value from Absorb-from onboarding through expansion.
If you're energized by building programs that help customers succeed-and transforming that success into sustainable growth-this is an opportunity to shape a critical part of Absorb's future.

This listing is sourced directly from Absorblms's careers page and normalized into a canonical job model.