save
Client Support Advocate
Fremont, California
Sponsorship not specifiedDetected 12 days ago
ExpressExcelCommunicationProblem SolvingTime ManagementMicrosoft Office
About the role
- The advocate is responsible for ensuring that everyone feels welcome, safe, and supported.
- The advocate is part of our Crisis Response team and assists with the delivery of all of our immediate crisis response services.
- This position is part of a team and does not have any supervisory duties.
Responsibilities
- The Client Support Advocate staffs the front desk at our Empowerment Center and is the first contact for survivors and others as they walk through our doors.
- The advocate performs a wide variety of tasks, both with survivors and in support of the programs and activities of the Empowerment Center.
- Maintain the client spaces at the Empowerment Center including the kitchen area, pantry, client room, computer room etc.
- Support the outreach work of SAVE's Crisis Response Team by participating in regular training and networking opportunities as requested and assigned by the Crisis Response Team Manager.
Requirements
- The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully.
- Experience working with law enforcement or in the criminal justice system.
- Demonstrate the ability to work with a broad range of cultural and ethnic groups.
- Computer literate with knowledge of MS Office (Word, Excel, Outlook, Publisher) and client tracking.
- Proof of insurance and loss payee endorsement is required.
- Must be a certified domestic violence counselor or undergo the state-mandated 40-hour training to become certified.
- Required:
- Course work in Social Work, Psychology, or a related field OR at least two years related experience providing social services in a conscientious and sensitive manner.
- At least six month's experience working with domestic violence issues and victims of domestic violence.
- Possess a good working knowledge of and sensitivity to individuals with substance abuse and/or mental health issues.
- Bilingual skills and multicultural experience. Demonstrate the ability to work with a broad range of cultural and ethnic groups.
- Must possess a valid California driver's license, insurance, and access to an automobile. Proof of insurance and loss payee endorsement is required.
- Ability to work in a crisis-oriented environment with the ability to adapt to a variety of environments or work demands.
- Ability to communicate effectively and work independently.
- Willingness to work flexible hours including some evenings and weekends.
- Commitment to the mission and values of SAVE.
Skills
- Adhere to the necessary grant requirements for statistical tracking and generate monthly stats and reports.
- Responds to crisis calls in a caring, informative, and non-judgmental fashion.
- Track services provided and client information in the electronic database on a daily basis.
- Ensure electronic client files show current, updated information and changes in demographics.
- Provides emergency client services when needed.
- This may include transportation related needs.
Benefits
- Respond in-person to advocacy calls from law enforcement, emergency medical teams, and other partner agencies when the need may arise.
- Manage storage and distribution of diapers, toiletries, clothing, holiday gifts, etc. along with other donation items.
Equal opportunity
- As an equal opportunity employer, SAVE supports equal opportunity for employment and advancement free of race, color, religious creed, ancestry, national origin, age, sex (including sexual harassment) pregnancy (childbirth or related medical conditions), marital status, sexual orientation (heterosexuality and bisexuality), medical condition (cancer and genetic characteristics), mental and physical disability (includes HIV and AIDS), political affiliation/opinion, Veteran's status, or request for family leave.
- SAVE is committed to ensuring that the work environment of SAVE employees is free from discrimination, harassment, and retaliation.
This listing is sourced directly from save's careers page and normalized into a canonical job model.