Amazon
Sr Customer Solutions Manager, Strategic Accounts
Cupertino, California, USA · Senior
Sponsorship not specified$177k-$239kDetected 1 day ago
AWSLLMsAgentic AIAccount ManagementOnboardingCustomer SuccessCustomer SupportCadenceLeadershipCollaborationProblem SolvingMentoring
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odds of building a lasting career here
64Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role100
Entry-level history0
PERM / green-card track0
Lottery odds (Level IV)94
Fits your clock70
Sponsors, but it's cap-subject — you still face the weighted lottery (~61% per draw at Level IV). Good if you win; have a cap-exempt backup on your list.
Lottery odds assume a STEM candidate.
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About the role
- CSMs play a critical role on account teams throughout the pre-sales and post-sales process, and the customer's cloud transformation journey, whilst consistently demonstrating measurable value to the customer regardless of engagement model.
- This position requires 15% - 30% travel across the calendar year to the customer.
Responsibilities
- You will manage cadence by leading the reporting and tracking functions along the way.
- You will be a peer leader, have the ability to gain stakeholder buy-in, negotiate and lead virtual teams.
- Your enterprise cloud experience and operational excellence will influence the team's decisions, provide insight, and help drive secure and robust solutions.
- 4/Implement governance structures to effectively govern both our partnership with the customer, and the customer's adoption of AWS.
Requirements
- Bachelor's degree in science, technology, engineering, math, business or equivalent.
- 5+ years of experience engaging with executive/senior customer stakeholders (e.g., Director+ level), driving business outcomes through technology adoption.
- 3+ years of hands-on experience with cloud computing, including architecture patterns, workload migration/modernization strategies, or workload optimization
- You will be a critical partner to our customers, leveraging your experience with large scale agentic AI and cloud transformations and helping shepherd them through their stages of AWS adoption.
Nice to have
- Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff
- adhere to standards of excellence despite stressful conditions
- communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service
- and follow all federal, state, and local laws and Company policies.
- Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position.
- Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
- Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
- Experience advising C-suite or executives on cloud strategy, digital transformation, or Gen AI/Agentic strategy
Compensation
- $177k-$239k
Benefits
- Guiding the customer through the operational, educational, and governance aspects of a successful AWS cloud journey.
Company info
- Our team is committed to helping large industry-leading enterprise customers enable their digital transformation journeys.
- Our primary goal is to meet customers where they are in their cloud journey and work backwards from their industry specific needs to transform their business and their entire industry.
- You will translate strategic initiatives in the account plan into executable actions, working backwards from our customers key milestones.
- We are seeking a Sr.
- You will not only bring the best of AWS/Amazon to our customers, you will proactively help solve the customer's challenges through new ideas, tools and mechanisms.
- You will evangelize AWS services and influence customers for adopting them.
Visa & Work Authorization
- ships with external customers, resulting in measurable business outcomes (revenue growth, workload expansion, executive sponsorship) - Excellent written and verbal communication skills with the ability to translate compl
This listing is sourced directly from Amazon's careers page and normalized into a canonical job model.