Dexcom
Customer Account Support Analyst
San Diego, California · Mid
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odds of building a lasting career here
Thin sponsorship signal and lottery-bound (~15% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
Lottery odds assume a STEM candidate.
Personalize to your clock →H-1B wage level
the lottery is wage-weighted — each level is one more entry
The bottom of this range ($56,200) is below the Level I prevailing wage of $73,424. An H-1B cannot be filed below the prevailing wage, so an offer at the floor of this band could not be sponsored as posted.
DOL prevailing wage, 2026-27 wage year · Software Quality Assurance Analysts and Testers (15-1253) · San Diego-Chula Vista-Carlsbad, CA. Wage level is derived by USCIS from the offered wage, occupation and worksite; the occupation shown is inferred from the job title.
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Green-card filing pattern in this occupation
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
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About the role
- The Company Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM).
- Dexcom began as a small company with a big dream: To forever change how diabetes is managed.
- That means personalized, actionable insights aimed at solving important health challenges.
Responsibilities
- Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Requirements
- Typically requires a Bachelor's degree and a minimum of 2-5 years of related experience.
- Travel Required:
Compensation
- $56,200.00 - $93,600.00
Benefits
- A full and comprehensive benefits program.
- Access to career development through in-house learning programs and/or qualified tuition reimbursement.
- Experience and Education:
- Remote Workplace: Your location will be a home office; you are not required to live within commuting distance of your assigned Dexcom site (typically 75 miles/120km).
Company info
- Accurately perform observations on recorded or live agent calls and score them against Dexcom provided standard
- Resolve whether agents are using proper procedures and efficient and effective practices to provide excellent customer service and support
- Complete all work assignments within deadlines given
- Maintain a set work schedule allowing for flexibility based on business needs
- Host and facilitate internal, external or QA team calibrations to track results and attendance
- Quality Assurance CSAT calibration process with clients, monitoring services and the operation
- Ensure valuable CSAT analytics, methods and practices are provided to operation
- Ensure appropriate levels of skilled analysts in order to achieve company level of customer satisfaction
- Support supervisor teams with representative quality execution Support supervisor teams in calibration session
- Support new hire quality training and transition
- Participate in any new policy training to ensure all policies are understood
- Ensure all QA Analyst reporting, and communication requirements are met
- Responsible for supporting the organization in improving quality standards between internal and external collaborators. Directs and performs evaluation of internal processes, communications, and resolution of customer related issues. Reviews, and evaluates results and advises organization on appropriate actions. Evaluates personnel responsible to ensure efficient operation. Ensures all individual key performance metrics are met.
- Functional/Business Knowledge
Equal opportunity
- The duties and responsibilities in this job description may be subject to change at any time due to reasonable accommodation or other reasons.
- An Equal Opportunity Employer.
- If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Dexcom Talent Acquisition at talentacquisition@dexcom.com.
This listing is sourced directly from Dexcom's careers page and normalized into a canonical job model.