Zip
Project Management Lead
Toronto
Sponsorship not specifiedDetected 15 days ago
Agentic AIProject ManagementNegotiationValuationProcurementERPCustomer SuccessLeadershipCommunicationCollaborationProblem SolvingMentoring
About the role
- In this role, you will be responsible for defining the governance models, standard methodologies, and delivery frameworks that power Zip's enterprise deployments.
- Portfolio Governance: Oversee the global portfolio of active enterprise onboardings, proactively monitoring resource constraints, capacity planning, and target delivery timelines.
- Executive Escalations: Act as the primary escalation management point for enterprise client implementations, resolving complex delivery blockers and ensuring high client satisfaction.
Responsibilities
- Architect and implement Zip's project management standards, methodology templates, and tooling to create a scalable delivery practice.
- Directly manage, mentor, and hire a team of project managers, establishing clear performance expectations and supporting career pathing.
- Directly own and drive the end-to-end delivery of high-priority, complex enterprise implementations, balancing team leadership with active, on-the-ground execution.
- You will collaborate cross-functionally with Product, Engineering, and Customer Success leadership to optimize our delivery lifecycle and accelerate time-to-value for strategic global clients.
- Build and Mature the PMO: Architect and implement Zip's project management standards, methodology templates, and tooling to create a scalable delivery practice.
- People Management & Leadership: Directly manage, mentor, and hire a team of project managers, establishing clear performance expectations and supporting career pathing.
- Hands-On Project Execution: Directly own and drive the end-to-end delivery of high-priority, complex enterprise implementations, balancing team leadership with active, on-the-ground execution.
Requirements
- 8+ years of experience in enterprise software implementation, technology consulting, or complex project management.
- 3+ years of direct people management experience, with a proven track record of growing and mentoring technical implementation teams.
- expert ability to influence decision-making and push back constructively at the executive level.
- Demonstrated success in building, launching, or significantly up-leveling a PMO function within a fast-growing B2B SaaS environment.
- Deep familiarity with enterprise financial systems, procurement workflows, or large-scale ERP implementation methodologies.
- Outstanding communication, negotiation, and relationship skills
- Thrives in high-growth startup conditions, possesses excellent analytical problem-solving skills, and demonstrates a strong bias for action.
- At Zip, we're committed to providing our employees with everything they need to do their best work.
- 📈 Start-up equity
- 🦷 Health, vision & dental coverage
- 🍽️ Catered lunches & dinners
- 🚍 Commuter benefit
- 🚠 Team building events & happy hours
Benefits
- 🌴 Flexible PTO
- 💻 Apple equipment plus home office stipend
- Zip's team includes product leaders from Apple, Airbnb, and Meta, as well as former procurement leaders from United Health, Sanofi, MGM Resorts, Discover, and NASA.
Company info
- We are seeking a visionary and operationally strong Project Management Lead to establish, scale, and mature our Project Management Office (PMO) from the ground up.
This listing is sourced directly from Zip's careers page and normalized into a canonical job model.