Medfar

Associate, Customer Support

Burnaby, British Columbia, Canada · Full-time

Sponsorship not specifiedDetected 4 days ago

OnboardingCustomer SuccessCustomer SupportEHR/EMRCollaboration

About the role

Whether your interest is in customer success, sales, product management, R&D or something else, many MEDFARians have grown up starting here and we want you to be the next!
Work Schedule: This is a full-time position of 40 hours per week, from Monday through Friday.

Support users in the use of software modules.
Participate in the development of technical documents to enrich the knowledge bank.
Document incident tickets and interventions in our tracking software.

in-office presence will be required at least once a month for monthly team meetings

An onboarding program to help you get familiar with our environment and the digital healthcare field
Support from a wellness and social committee, with initiatives to foster team cohesion, mental health, and employee well-being
Paid time off: 3 weeks + 1 additional week between Christmas and New Year
Expertise and experience will be acquired and learned regarding technical Customer Support, EMR and medical clinic workflows.
Join a dynamic and innovative environment where your work has a real and wide-reaching impact, helping to modernize healthcare in Canada and internationally.

Perfect English, both verbally and in writing;
Experience in client-facing roles, in support, call center, sales or similar roles.
Technology savvy, with the ability to learn and effectively use new technological tools;
Knowledge of the medical system in BC;
Willingness to work full-time;
Willing to prove themselves by being resourceful and finding solutions even when there is no clear path;
Be committed to continuous growth and learning;
Reside and have legal authorization to work in Canada.
A company culture focused on transparency, collaboration, and innovation

This listing is sourced directly from Medfar's careers page and normalized into a canonical job model.