MSX International
Mobile Service Coach
Atlanta, GA, United States
Sponsorship not specified$10k-$50kDetected 134 days ago
LeadershipCommunicationCollaborationProblem SolvingMentoringPublic SpeakingOrganizational Skills
About the role
- Job Description Are you a high-energy leader who thrives on creating change?
- This is not a traditional automotive role.
- You are a consultant, a sales coach, and a hands-on trainer rolled into one.
Responsibilities
- MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years.
- Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement.
- Deliver technical & non-technical training at dealerships, other venues within the assigned territory, and virtually.
- Training topics include new MS unit launch support, MS unit discovery, MS unit systems training, vehicle service & repair procedures, MS demand generation, inspection-based sales & customer satisfaction initiatives.
- Support and/or conduct other non-technical training.
- Monitor all KPIs for all dealerships within the territory and provide counsel to dealership management in support of achieving stated sales targets.
- Ensure robust parts stocking strategy to support MS operations.
- Develop MS unit parts stocking plan to support planned repair as well as additional needed service opportunities.
Requirements
- To effectively train our teams, you must be able to:
- Ability to travel 80% of the time (both driving and flying)
- Ability to talk to every level at the dealership and share best practices
- 3+ years of customer-facing experience in automotive industry
- Bachelor's Degree
Nice to have
- High School diploma (bachelor's degree preferred)
- 5+ years of experience in automotive industry.
- Service in an aftermarket or dealership environment is a plus.
- Retail automotive experience is a plus.
Skills
- Must have a wide-ranging background in automotive industry with corporate and retail knowledge.
- Knowledge of automotive service tools & equipment
- Ability to train Technicians on Mobile Service tools & equipment
- Understanding basic automotive systems to effectively communicate to technicians and Coordinators.
- Knowledge of Automotive Service Sales Process & Techniques
- Must have rich experience in automotive training and facilitation.
- Knowledge of automotive parts operations
- Must have excellent written and verbal communication skills.
- Proven record of accomplishment with program leadership.
- Excellent Organizational skills
- Competencies:
- Strong communication skills, both oral and written
Compensation
- $10k-$50k
Company info
- With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.
- Teach techniques for building rapport with customers, active listening, and conducting professional, high-integrity sales training to improve customer experience & increase MS department revenue.
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This listing is sourced directly from MSX International's careers page and normalized into a canonical job model.