SightCall
Solutions Engineer - USA
Redwood City, California · Exec
Sponsorship not specifiedDetected 44 days ago
Vector DatabasesRESTComputer VisionLLMsRAGProduct ManagementSalesforceCRMSalesAccount ManagementCustomer SuccessCustomer SupportZendeskVoIPAR/VRLeadershipPublic Speaking
About the role
- As a Solutions Engineer at SightCall, you will play a crucial role in leading technical pre-sales engagements with our top-tier Fortune 1000 / Global 2000 enterprise clients.
- As key members of the field sales team, SEs wear multiple 'hats': from high-level product demos to explaining solution capabilities and mapping SightCall into customer workflows, integrations, and service processes.
Responsibilities
- Lead structured discovery to uncover service challenges, gaps in expertise, and opportunities to apply Visual Assistance and multimodal AI to measurable customer outcomes.
- Scope and manage Proof of Value and targeted technical validation events, building outcome-centric evaluation plans with jointly agreed success criteria that demonstrate measurable impact on metrics such as FTFR, onboarding time, and service cost.
- Work as a strategic partner with your in-region Account Executives, shaping deal strategy, qualification, competitive positioning, and objection handling.
- Partner with global teams including the Solutions Engineering, Customer Success, Technical Account Management, and Product Management teams to enhance product features, share best practices, and strengthen go-to-market execution.
- Become proficient in SightCall's platform capabilities, integrations, and value propositions to confidently support sales conversations and evaluation cycles.
- Represent SightCall at industry events, partner engagements, and customer meetings with compelling demos, relevant use cases, and thought leadership around Visual Service Intelligence and service transformation.
Requirements
- Minimum of 3 years in customer-facing technical roles such as sales/solutions engineering or customer success, focusing on enterprise clients.
- Comfort discussing high-level enterprise security topics such as media encryption, key management, SSO, RBAC, and audit requirements.
Nice to have
- Cloud/SaaS fundamentals: security, scalability, tenancy, media encryption
- REST APIs & basic integration concepts
- CRM/FSM/Service integrations (Salesforce, Genesys, Microsoft Dynamics, ServiceMax, Zendesk, ServiceNow)
- oAuth2.0, SCIM, SAMLv2
- Video / WebRTC fundamentals
- Ability to explain multimodal AI and visual knowledge concepts in business terms
- Comfort working with technical teams to translate customer requirements into achievable integration patterns
- Preferred - but not required - familiarity with
Compensation
- Founded in 2008 and headquartered in San Francisco with offices in Paris, London, and Frankfurt, SightCall serves 150+ enterprise customers and 300,000+ users across more than 1M annual visual support sessions.
Company info
- At SightCall, we recognize that innovation is driven by people, and we're committed to fostering an inclusive and diverse environment that encourages creativity and collaboration.
- We offer competitive salaries, comprehensive benefits, and substantial opportunities for career advancement.
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