Ribbon AI
Forward Deployed Engineer
Toronto
Sponsorship not specifiedDetected 2 days ago
JavaScriptTypeScriptPythonSQLRESTLogisticsRecruitingHRISCustomer SuccessCustomer Support
About the role
- This is a hands-on role for someone who enjoys solving customer problems, working with software, and turning real-world workflows into scalable product solutions.
- Recognized by Fast Company as one of the Most Innovative Companies of 2026 and featured by The New York Times, BBC, Inc., and Bloomberg, we're helping employers find the right people 10× faster.
- Our always-on voice AI interviewer screens candidates in minutes, identifies top talent automatically, and frees recruiters to spend time where it matters most.
Responsibilities
- Troubleshoot customer issues, investigate bugs, document edge cases, and work closely with Engineering to resolve problems quickly.
- Partner with Customer Success, Sales, Product, and Engineering to improve implementations, share customer insights, and turn repeatable needs into scalable solutions.
- Is organized, proactive, and able to manage multiple customer projects, requirements, timelines, and follow-ups.
- Own the technical customer journey from implementation through adoption.
- Own technical implementation for customers, from onboarding and configuration through launch and ongoing optimization.
Requirements
- Has 1+ years of experience in software engineering, solutions engineering, implementation, technical support, or a similar technical customer-facing role.
- Has any experience with ATS integrations, including building, implementing, supporting, or troubleshooting systems like Greenhouse, Lever, Ashby, Workable, iCIMS, Workday, UKG, or similar platforms.
- Has experience with, or strong interest in, JavaScript, TypeScript, Python, SQL, REST APIs, or similar technical tools.
Skills
- Go beyond your resume and let your skills shine.
Compensation
- Competitive salary + meaningful equity. We want you thinking like an owner because you are one.
- Annual international offsite. Each year, we take our team on an exciting journey to a different international destination. It's more than just travel, it's an investment in alignment and collaboration.
- Annual international offsite.
Benefits
- Has experience with, or strong interest in learning, ATS integrations, webhooks, data mapping, and SaaS implementation.
- Competitive salary + meaningful equity.
- Health & wellness stipend.
Company info
- If you're a match, our team will reach out fast for next steps.
- We can't wait to see how you'll help our customers hire faster, smarter, and better with Ribbon.
- Enjoys working directly with customers and can explain technical concepts clearly to technical and non-technical stakeholders.
- As Ribbon's Forward Deployed Engineer, you'll work directly with customers to understand their hiring workflows, configure Ribbon for their needs, and help them successfully launch AI-powered recruiting across their teams.
- You'll sit at the intersection of customers, product, engineering, and customer success.
- Your mind and body are part of the product.
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This listing is sourced directly from Ribbon AI's careers page and normalized into a canonical job model.