Interface
Director of Customer Success
Atlanta, GA · Director · Contract
Sponsorship not specifiedDetected 14 days ago
SalesforceSalesCustomer SuccessCustomer SupportLeadershipCollaborationMentoring
About the role
- Interface is a global flooring and sustainability leader dedicated to rethinking how spaces work for people and the planet.
- Our portfolio includes Interface® carpet tile and LVT, nora® rubber flooring, and FLOR® premium area rugs.
- While our preference is for someone based in or near our Atlanta headquarters, we're also excited to connect with candidates who are open to relocating for the opportunity.
Nice to have
- Work with the VP of Sales Enablement to define and execute the strategic direction for the Customer Success organization, aligning objectives with Interface's overall business strategy
- Leverage Salesforce to monitor KPIs, improve customer insights, streamline workflows, and enhance decision-making
Skills
- Minimum 10 years of progressive experience in Customer Success, Customer Service, Operations, or Sales Enablement roles
- Proven management experience, including leadership of large teams across multiple workflows and geographies
- Experience in B2B and made-to-order manufacturing environments
- Expert-level proficiency in Salesforce, with the ability to translate business needs into system workflows and reporting
- Optimistic, persistent, and organized mindset with a passion for customer excellence
- Detail-oriented with the ability to connect foundational process improvements to broader business outcomes
- Comfortable managing and leading through organizational change and complexity
- Bachelor's Degree preferred
Company info
- TILE) and our brands at interface.com and FLOR.com.
- Join us on Facebook, Instagram, LinkedIn, and Pinterest.
- We are a VEVRAA Federal Contractor.
- We desire priority referrals of Protected Veterans for job openings at all locations within the State of Georgia.
- An Equal Opportunity Employer including Veterans and Disabled.
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This listing is sourced directly from Interface's careers page and normalized into a canonical job model.