Postman
Member of Technical Staff, AI Reliability & Monitoring Engineering Lead
San Francisco, California, United States · Staff+
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About the role
- Postman is seeking an experienced AI Systems Reliability Engineer to help define, build, and maintain the infrastructure and processes that ensure the reliability, scalability, and performance of Postman's AI-powered API and agentic systems in production.
- This role focuses on monitoring, availability, incident response, and automation to support AI services and tools trusted by millions of developers globally.
Responsibilities
- Develop and manage reliability metrics (SLOs) for AI-driven API services and agentic AI platform features
- Implement comprehensive observability and monitoring systems for real-time performance and fault detection
- Design and drive automated failover, recovery, and incident response strategies for high-availability AI infrastructure
- Optimize resource utilization, particularly GPU/accelerator efficiency, ensuring cost-effective AI system operation
- Collaborate closely with engineering, platform, and product teams to align reliability efforts with broader organizational goals
- Lead efforts to build internal tooling and automation focused on AI system stability and operational excellence
- Drive continuous improvement in deployment practices, monitoring approaches, and incident management processes
- Prior experience building or operating observability tools tailored for AI and agentic systems
- Our frequent and fascinating team-building events will keep you connected, while our donation-matching program can support the causes you care about.
- We're building a long-term company with an inclusive culture where everyone can be the best version of themselves.
Requirements
- Hands-on experience with AI/ML infrastructure, including GPU/xPU optimization and scaling
Skills
- Learn more at postman.com or connect with Postman on X via @getpostman.
Compensation
- The reasonably estimated base salary for this role ranges from $256,000 to $276,000, plus a competitive equity package.
Benefits
- Are comfortable collaborating across teams to influence best practices for AI system reliability and operational health
- Bonus Skills and Experiences
- The benefits of our in office model will be shared knowledge, brainstorming sessions, communication, and building trust in-person that cannot be replicated via zoom.
Company info
- The company is headquartered in San Francisco and has offices in Boston, New York, Austin, Tokyo, London, and Bangalore - where Postman was founded.
- At Postman we value in person collaboration.
- We are in office 5 days a week for all roles based out of our hubs in San Francisco Bay Area, Boston, Austin, New York City, Tokyo and London.
- At Postman, we create with the same curiosity that we see in our users.
Equal opportunity
- Postman is an Equal Employment Opportunity and Affirmative Action Employer.
- Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
- Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers.
- Postman does not accept unsolicited headhunter and agency resumes.
This listing is sourced directly from Postman's careers page and normalized into a canonical job model.