pom
Director of Service
New York, New York · Director
Sponsorship not specified$120k-$140kDetected 20 days ago
Project ManagementPerformance ManagementCustomer SupportLeadershipCommunicationMentoring
About the role
- This is a leadership position for someone who understands how to:
- Run a service department as a business unit
- Improve recurring revenue and contract retention
Responsibilities
- Lead and scale the low-voltage service department as a profit center.
- Develop and execute departmental goals tied to revenue growth, retention, and operational efficiency.
- Identify operational inefficiencies and implement process improvements.
- Develop and enforce departmental SOPs, policies, and service standards.
- Collaborate with Sales and Operations to support long-term client relationships and upsell opportunities.
- Own the overall client service experience from first call through resolution.
- Drive proactive communication and transparency with clients.
- Implement retention strategies that increase renewal rates and client satisfaction.
Compensation
- $120,000 - $140,000 annual salary
Company info
- Peace of Mind Technologies, LLC (POM) is New York's premier systems integrator for security and surveillance technology.
- Founded in 2002, POM has handled thousands of site installations, primarily focused on large offices, retail, hospitality, health care, education, and real estate (commercial, luxury residential and hi-rise).
- Specializing in high-tech systems, cloud-based software services and audio/video solutions for thousands of businesses, schools and in the greater New York Metropolitan area, POM's diverse client roster comprises a wide range of prestigious and well-known organizations.
This listing is sourced directly from pom's careers page and normalized into a canonical job model.