Spekit
Senior Customer Success Manager
Denver, CO · Senior
No sponsorship$30k-$200kDetected 62 days ago
SalesforceSalesAccount ManagementCustomer SuccessCommunicationMentoring
About the role
- This is a high-impact, high-visibility role on a lean team where your work is directly felt by the business and by the customers you serve.
- We're looking for someone who brings the same relentless focus on outcomes to their customers that
- We're looking for someone who brings the same relentless focus on outcomes to their customers that Spekit brings to its users: the right answer, at the right time, every time.
Responsibilities
- Own the post-implementation relationship for a portfolio of accounts - from adoption through renewal, expansion, and advocacy
- Build deep, multi-threaded relationships with champions and economic buyers, including VP and C-level stakeholders in Revenue, Enablement, and Sales Operations
- Act as the voice of the customer inside Spekit - partnering closely with Product, Engineering, Marketing, and Sales to ensure customer feedback shapes what we build and how we go to market
- Identify and develop customer advocates for case studies, speaking opportunities, and peer references
- Collaborate with Sales to identify and close expansion opportunities in your portfolio
- Proven ability to build relationships at the VP and C-suite level, particularly with Revenue, Enablement, or RevOps leaders
Requirements
- 4-8 years of experience in Customer Success, Account Management, or a strategic customer-facing role at a B2B SaaS company
- A track record of owning net revenue retention - you can speak to renewal rates, expansion ARR, and churn you've prevented
- Experience managing a portfolio of mid-market or enterprise accounts with ARR in the $30K-$200K+ range
- Comfort operating in a fast-moving startup where the playbook is still being built - you're energized by ambiguity, not paralyzed by it
Skills
- Familiarity with the sales enablement, revenue intelligence, or digital adoption space is a plus
- Experience with Salesforce, Vitally, Gainsight, or similar CS tooling
- Experience with AI tools like Claude, ChatGPT, etcc
- Must be legally authorized to work in the US
- You'll join a team where CS is treated as a revenue function, not a cost center
- You'll work directly with the founding team and have real influence over how CS is built and scaled
- Competitive salary, equity, full benefits (medical, dental, vision), generous PTO, and a culture that means it
- Headquartered in Denver with a thriving in-office community - and fully remote-friendly for the right person
- you run tight meetings, write clearly, and present with confidence
- Spekit is proud to be an equal opportunity employer.
Compensation
- Competitive salary, equity, full benefits (medical, dental, vision), generous PTO, and a culture that means it
Benefits
- Proactively monitor account health using data - surfacing churn risk early and building mitigation plans before things escalate
- Maintain deep product expertise, continuously learning as Spekit's platform evolves, and helping customers understand
Company info
- You're the person your customers call when they need a thought partner, a strategic advisor, and internal advocate.
- Drive adoption of Spekit across your customers' revenue teams, helping them embed deal rooms, AI Sidekick, and just-in-time enablement into their daily workflows
- Lead strategic business reviews that connect Spekit's impact to your customers' revenue goals, not just product usage metrics
- Manage escalations with urgency, ownership, and transparency: documenting issues, driving cross-functional resolution, and keeping customers informed throughout
- At Spekit, we're building a truly context-aware experience where you never have to search for the right answer again.
Visa & Work Authorization
- Must be legally authorized to work in the US
This listing is sourced directly from Spekit's careers page and normalized into a canonical job model.