Joining NSTXL
Client Support Specialist
Remote (United States)
Sponsorship not specifiedDetected 19 days ago
HubSpotSalesforceMarketoCRMOutbound SalesCustomer SuccessZendeskWordPressCommunication
About the role
- For these members, NSTXL offers opportunities to bid on government contracts, education and training, and live/virtual forums on various topics.
- Ticketing & Triage: Track inquiry metrics (response times, resolutions) within the CRM and cleanly escalate complex technical, financial, or contract issues to internal teams.
Responsibilities
- Member Correspondence & "Tier 1" Tech Support Frontline Support: Manage the primary membership inbox; triage, troubleshoot, and resolve member issues regarding platform navigation, account access, and operational questions.
- Application Lifecycle & Data Hygiene Onboarding & Renewals: Own the administrative intake, vetting, and data entry for new member applications and account setups.
- CRM Administration: Maintain pristine member records in Salesforce/HubSpot, executing routine data to ensure organization and contact information is accurate.
- Marketing Operations & Event Support Campaign Execution: Build and validate audience lists for member announcements, newsletter distributions, and targeted marketing email campaigns.
- Virtual Events: Assist with the logistical coordination, list prep, and production support for live and virtual member webinars and forums.
- The Member Support Admin is the operational backbone and frontline face of NSTXL's 900+ member innovator ecosystem.
- This role sits at the intersection of technical customer success, data operations, and marketing support.
- You will manage the end-to-end of member support, from initial application vetting and technical platform troubleshooting to managing the inbound email queue and supporting engagement communications.
- Manage the primary membership inbox; triage, troubleshoot, and resolve member issues regarding platform navigation, account access, and operational questions.
- Own the administrative intake, vetting, and data entry for new member applications and account setups.
Requirements
- Demonstrated ability to learn new software quickly and guide non-technical users through system navigation and troubleshooting.
Nice to have
- Bachelor's/Associate's degree OR equivalent professional experience, plus 1+ years in an administrative, help desk, customer success, or membership operations role.
Skills
- Exceptional written and verbal communication; comfortable translating complex processes into simple, friendly instructions.
- Remote Capability: Self-motivated and disciplined to work effectively in a fully remote environment.
- Preferred Skills/Experience Hands-on experience with CRMs (Salesforce or HubSpot).
- Experience supporting webinar production or virtual event execution.
- Background or interest in government contracting, defense tech, or member-based ecosystems.
- Our OTAs have over 900 members from corporate, non-profit, educational, and financial institutions.
Benefits
- We offer competitive salaries and benefits that include:
- Medical and dental - company pays 92% of premiums
- Paid sick and safe leave, 10 federal holidays, floating holiday + your birthday, and generous vacation
Company info
- We strive to be one of the best places to work in America.
- Currently we are only open to remote employees residing in the following states: AL, FL, IN, MO, NC, NM, OH, PA, SC, TN, TX, VA, WY
Equal opportunity
- NSTXL is an Equal Opportunity Employer.
- We are committed to providing a workplace free from discrimination and harassment.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age (40 or older), disability, or genetic information.
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