Pylon Labs
Customer Success Manager
New York
Sponsorship not specifiedDetected 1 day ago
Customer Success
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odds of building a lasting career here
37Risky
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- Unlike platforms built before the AI era, Pylon enriches every interaction with deep account-level context, automates the low impact customer work, and surfaces answers before your team even has to ask.
- We're backed by a16z, BCV, General Catalyst, and Y Combinator.
- We're also featured on the Enterprise Tech 30 List https://www.enterprisetech30.com/.
Responsibilities
- Continue to build a growing customer success motion and everything that comes with it
- Work with engineering to build tooling and process, and convey product feedback.
- For leaders scaling AI-native support teams, Pylon lets humans and agents collaborate on customer work - investigating, resolving, and acting on every signal across every channel that matters.
- More than 1,500 companies including Linear, Cognition (makers of Devin), Modal Labs, and Incident.io http://Incident.io run their support and customer success workflows on Pylon.
Compensation
- 🗺️ Annual offsite
Company info
- The result: faster responses, happier customers, and a system that continuously improves itself.
- Host calls with customers to help them onboard, learn best practices, educate them about new features, etc.
- Build scalable ways of educating customers about new features, like holding webinars, writing content, and other creative ideas
- Identify customers who are not using the product as expected and engage with them
- Pylon is the only agentic support platform, purpose-built for B2B companies.
- faster responses, happier customers, and a system that continuously improves itself.
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This listing is sourced directly from Pylon Labs's careers page and normalized into a canonical job model.