Braze
Sales Operations Lead
New York City
Sponsorship not specifiedDetected 1 day ago
PythonData AnalysisData EngineeringData VisualizationAgentic AIProject ManagementSalesforceSalesOutbound SalesExcelProcess ImprovementRecruitingSystems EngineeringLeadershipCommunicationCollaboration
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odds of building a lasting career here
37Risky
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- We're a genuinely approachable, exceptionally kind, and intensely passionate crew.
- There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.
- If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back.
Responsibilities
- Architecture: Lead the technical configuration and governance of Salesforce and the broader GTM stack (Openprise, Clay, etc.)
- Automation & AI: Architect and maintain advanced automations using AI to reduce manual work and streamline account sourcing, enrichment, and routing
- GTM Tools Management: Manage the end-to-end lifecycle of GTM tools, from vendor selection and integration to user provisioning and ticket-based troubleshooting
- Automated Data Integrity: Build scalable cleansing, deduplication, and enrichment workflows across all GTM data sources
- ICP Signal Capture: Partner with Marketing and Sales to translate the Ideal Customer Profile (ICP) into technical signals to capture high-quality, actionable data for outbound teams
- Change Management: Lead User Acceptance Testing (UAT), document SOPs, and conduct training to ensure high adoption of GTM tools and Salesforce system enhancements
- Strong production support mindset, with the ability to balance urgent issues against longer-term platform improvements
- A curated in-office employee experience, designed to foster community, team connections, and innovation
- Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses.
Requirements
- Experience managing sales data tech stack
- Experience administering and implementing AI-powered tools or workflows in a Go to Marketing Operations / Sales Operations context
- Proven experience gathering business requirements and translating them into well-architected system solutions
- This includes using AI to analyze the experience, skills and qualifications in your application materials to help with screening and prioritizing candidates.
Nice to have
- 5+ years of hands-on Salesforce administration experience in a complex, fast-paced environment (certifications a plus)
- Highly preferred experience with Openprise, Clay, and/or Tray.io
- Strong proficiency in data analytics and reporting (Looker, Tableau, advanced Excel, Python, and/or other advanced tools preferred)
Compensation
- Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
Benefits
- More details on benefits plans will be provided if you receive an offer of employment.
- Braze offers benefits such as:
- Competitive compensation that may include equity
- Retirement and Employee Stock Purchase Plans
- Flexible paid time off
- Comprehensive benefit plans covering medical, dental, vision, life, and disability
- Family services that include fertility benefits and equal paid parental leave
- Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
- Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country here.
- From offering comprehensive benefits to fostering hybrid ways of working, we've got you covered so you can prioritize work-life harmony.
Company info
- Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.
- OUR AI-POWERED BRAZE RECRUITMENT PROCESS At Braze, we're committed to a fair and transparent candidate experience.
Visa & Work Authorization
- Depending on where you are located, you may have the right to request further information about how AI is used in our recruitment process, to opt out of AI-assisted review, to request a manual review of any decision made or to contest a dec
This listing is sourced directly from Braze's careers page and normalized into a canonical job model.