BIS Safety Software

Senior Customer Success Specialist - Software Implementation & Onboarding

Toronto, Ontario · Senior

Sponsorship not specifiedCAD 65k-CAD 75kDetected 22 days ago

ExcelHRISCustomer SuccessAdaptabilityOrganizational Skills

About the role

As our Senior Customer Success Specialist, you'll be responsible for leading the onboarding and implementation experience for new clients, guiding them from kickoff through successful adoption of the BIS Safety Software platform.
If you enjoy educating others, simplifying complex processes, and making customers successful, this role is for you.
Coordinate onboarding timelines by managing training schedules, project milestones, and follow-up meetings to keep implementations on track.

Lead onboarding and implementation projects for new clients, ensuring a smooth and successful transition to the BIS Safety Software platform.
Build trusted relationships with client administrators, project teams, and stakeholders throughout the onboarding journey.
Support data migration by helping clients migrate historical training records and data from previous systems into the BIS platform.
Provide prompt, solution-focused support via phone and email, ensuring clients feel confident throughout their onboarding experience.
Partner with internal teams to resolve implementation challenges and continuously improve the client experience.
Drive successful client adoption, ensuring clients are positioned for long-term success with BIS Safety Software.
Since 2006, we've been building innovative software that helps companies simplify training, improve compliance, and keep their people safe.

5+ years of experience in Customer Success, Client Onboarding, Software Implementation, Training, or a similar client-facing role.
Experience working with SaaS platforms or other technology products.
Experience onboarding mid-market and/or enterprise clients.
Experience with change management or data migration projects.

We build software that helps organizations manage safety training, learning, and compliance - and we're growing!
And through our Employee Stock Ownership Plan (ESOP), you have the opportunity to own a piece of the company you're helping build.
Deliver engaging virtual and/or in-person training sessions tailored to each client's workflows, business processes, and learning needs.
Identify opportunities for continuous improvement across onboarding processes, documentation, and educational resources.
BIS Safety Software is a SaaS company on a mission to change how organizations manage safety, learning, and compliance.

Qualifications We Are Looking For:
As we continue to grow, we're looking for someone who is passionate about creating exceptional client experiences and helping organizations successfully adopt our software.

This listing is sourced directly from BIS Safety Software's careers page and normalized into a canonical job model.