Definitive Healthcare, US

Senior Sales Operations Manager

Framingham, MA · Senior

Sponsorship not specified$98k-$165kDetected 8 days ago

SQLData VisualizationSalesforceCRMSalesBusiness DevelopmentForecastingCustomer SuccessCustomer SupportZendeskIntercomResearchLeadershipCommunication

About the role

Definitive Healthcare empowers organizations across the healthcare ecosystem with intelligence that drives better decisions. As our Senior Sales Operations Manager, you'll play a central role in ensuring our go‑to‑market teams operate with the same level of clarity and precision we deliver to our customers. You'll lead the strategy, systems, and insights that enable our sales organization to scale effectively, execute with discipline, and deliver exceptional value.
This is a strategic role for someone who excels at turning data into direction, building scalable processes, and guiding teams through growth and change.
Definitive Healthcare empowers organizations across the healthcare ecosystem with intelligence that drives better decisions.

Lead Sales Strategy & Planning
Own the development of forecasting models, territory design, and quota methodologies that support our long‑term growth.
Partner closely with Sales Leadership to evaluate performance trends, segment opportunities, and shape strategic decisions.
Build and Optimize Scalable Sales Processes
Architect end‑to‑end sales processes that support consistency, efficiency, and operational rigor across the organization.
Identify friction points in the sales cycle and implement improvements that accelerate deal velocity and enhance the customer experience.
Own Systems & Tools Excellence
Partner with RevOps, IT, and Enablement to drive system enhancements, integrations, and adoption initiatives.
Deliver High‑Impact Reporting & Insights

Deep proficiency with CRM and GTM systems, especially Salesforce, and familiarity with adjacent tools such as Zendesk, Intercom, Pendo, Gainsight, or similar platforms.

Experience implementing automation, routing logic, or workflow optimization within sales or revenue operations.
Familiarity with customer feedback systems, closed‑loop processes, and how they inform GTM strategy.
Working knowledge of SQL or BI tools such as Sigma, Tableau, or Power BI.
Background in a high‑growth SaaS, data‑driven, or service‑oriented environment where processes and systems evolve rapidly.
Experience supporting or partnering with Customer Success or CX teams to align sales and post‑sale motions.
What Success Looks Like
Improved sales performance metrics, including forecast accuracy, pipeline visibility, sales efficiency, and adherence to SLAs.
A reliable, data‑driven feedback loop that informs product, process, and operational improvements across the GTM organization.

Drive annual and quarterly planning cycles with clear, data‑backed recommendations that align teams and resources.

Build and maintain dashboards that provide visibility into pipeline health, performance metrics, and key KPIs.
Flexible and dynamic culture
Competitive benefits package including great healthcare benefits and a 401(k) match
All communications regarding the hiring process at Definitive Healthcare will come directly from one of our corporate recruiters or coordinators using an @definitivehc.com email address.
We do not advertise open roles on Facebook and will never request money transfers or ask candidates to purchase equipment with a promise of reimbursement.

"Great Work atmosphere, great work life balance, excellent company to work for, amazing top notch product, incredible customer service, lots of tools to help you succeed."
Business Development Manager
Employees are treated very well."
"I have waited 36 years to work at a dream job for a dream company and I am so happy to have finally got there."
If you don't fit all of these qualifications, but believe you're still a great fit, feel free to apply and tell us why in your cover letter.
If you are a California, Colorado, New York City or Washington resident and this role is a remote role, you can receive additional information about the compensation and benefits for this role, which we will provide upon request.
Definitive Hiring Philosophy
Definitive Healthcare is an equal opportunity employer that celebrates diversity and is committed to creating an inclusive workplace with equal opportunity for all applicants and teammates.
Our goal is to recruit the most talented people from a diverse candidate pool regardless of race, color, religion, age, gender, gender identity, sexual orientation or any other status.
If you're interested in working in a fast growing, exciting working environment - we encourage you to apply!
Your privacy is important to us.
"Great team.
Amazing growth.
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This listing is sourced directly from Definitive Healthcare, US's careers page and normalized into a canonical job model.