Flosports
Seasonal Customer Support Representative, Trackwrestling
Remote, United States · Mid
Sponsorship not specified$30k-$40kDetected 37 days ago
Customer SupportProblem SolvingTime Management
About the role
- This role is ideal for confident, customer-focused problem solvers who enjoy helping others, troubleshooting issues, and supporting customers through high-volume moments in the wrestling season.
- At Trackwrestling, our mission is to provide the best wrestling software in the world.
- This seasonal role requires a flexible schedule, including daytime, evening, and weekend shifts.
Responsibilities
- Maintain and update customer accounts according to department policies and guidelines.
Nice to have
- Knowledge of, or passion for, wrestling.
- Tournament management experience.
- A strong desire to help people.
- Computer networking knowledge.
- Preferred Experience:
Skills
- Two or more years of experience on the Trackwrestling platform preferred.
- Two or more years of customer service experience preferred.
- Strong problem-solving skills and a willingness to take initiative.
- Ability to demonstrate urgency, ownership, and follow-through.
- Strong time management and organizational skills.
- Comfort using computers and learning new technology.
Compensation
- FloSports is the leading digital platform for underserved sports, combining live and on-demand streaming, original programming, data, and technology to help sports grow their audiences and build sustainable businesses, from youth to professional levels.
- By bringing thousands of events and communities onto one platform, Flo creates scale where none previously existed, connecting passionate fans with the sports they love while giving athletes, organizers, and rights holders the tools to reach and engage a global audience.
- Flo streams more than 50,000 live events annually across sports, including motorsports, wrestling, hockey, track & field, cheer, jiu-jitsu, NCAA Division II and III athletics, and more.
- We're looking for people who are passionate about sports, embody accountability, collaboration, curiosity, positivity, grit, and excellence, and are motivated to help grow and elevate the communities we serve.
Company info
- Provide timely, friendly, and professional support to customers via phone and email.
- Actively listen, ask thoughtful questions, troubleshoot issues, determine root causes, and help customers find the right solution.
- Strong verbal and written communication skills, including the ability to clearly explain technical issues and resolution steps to a wide variety of customers.
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This listing is sourced directly from Flosports's careers page and normalized into a canonical job model.