Careers

Careers

Implementation Manager

Boston, Massachusetts, United States

Sponsorship not specified$80k-$95kDetected 30 days ago
SQLProject ManagementRecruitingHRIS

About the role

  • We combine the world's most widely used Applicant Tracking System with a full HR suite - giving companies everything they need to hire great people and help them thrive.
  • We're a team that cares about doing things well - and about the people we do it with.
  • Track and report on implementation progress, customer satisfaction, and areas for improvement.

Responsibilities

  • You will own a portfolio of clients, ensuring their successful adoption and ongoing satisfaction by acting as the primary point of contact throughout the customer lifecycle.
  • Collaborate with Sales during pre-sales discussions to ensure smooth handover and set clear expectations for implementation.
  • Manage end-to-end implementation of Workable's solutions, overseeing project timelines, milestones, and proactively addressing risks or delays.
  • Lead professional services engagements, including integrations, data migrations, and custom reporting projects.
  • Partner with cross-functional teams (Sales, Product, Engineering, Support) to deliver a seamless implementation experience.
  • Understand customer goals and challenges, providing guidance and best practices to drive adoption and success.

Nice to have

  • We want to be able to attract the best of the best and make sure they keep getting better.

Compensation

  • $80,000 - $95,000 USD annually, depending on experience and skills 💼

Benefits

  • Private Health Insurance, Life, and AD&D Insurance to keep you and your loved ones secure. 💰
  • 401K, Retirement Plan, and Performance Bonuses to invest in your future. 📱

Company info

  • Workable is an all-in-one HR platform trusted by over 31,000 businesses worldwide.
  • As an Implementation Manager based in Boston, MA, you will play a pivotal role in guiding customers through the onboarding and deployment of Workable's Recruiting and HR solutions.
  • Serve as the main point of contact for customers from onboarding through ongoing support, building strong relationships and acting as a trusted advisor.
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