IXL Learning
Associate IT Help Desk Specialist
San Mateo, CA · Full-time
Stay score
odds of building a lasting career here
Thin sponsorship signal and lottery-bound (~15% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
Lottery odds assume a STEM candidate.
Personalize to your clock →Employer immigration record
from this employer's Department of Labor filings
Green-card filing pattern in this occupation
Files H-1B transfers
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
Community outcomes
No reports yet — be the first to help the next applicant.
About the role
- IXL Learning, developer of personalized learning products used by millions of people globally, is seeking a Help Desk Associate to join our growing team.
- This is a full-time position in our San Mateo, CA, headquarters office.
- The work schedule for this role is Monday-Friday in the office.
Responsibilities
- Deploy, maintain, troubleshoot, and support software, hardware, and operating systems on macOS, Windows, and Linux platforms
- Efficiently research and resolve support tickets involving hardware, software, and malware
- Develop and maintain clear documentation for processes, training, and internal resources
Requirements
- Bachelor's degree required
- Ability to prioritize tasks and work efficiently
Nice to have
- Some experience in a customer-facing role in a corporate setting is preferred
Skills
- Provide timely, professional, and effective technical assistance to our employees
- Assist in administering Google Workspace, Vonage phone system, Entra ID, and other key office-wide systems
Compensation
- $25k-$28k
Benefits
- Rosetta Stone provides an immersive learning experience for 25 languages
Company info
- Wyzant is the nation's largest community of tutors, covering 300+ subjects
This listing is sourced directly from IXL Learning's careers page and normalized into a canonical job model.