Range
Support Analyst
McLean, VA
Sponsorship not specifiedDetected 19 days ago
CommunicationProblem Solving
About the role
- Employees hired for this position will work in the office Monday-Friday.
- If you are not currently located in one of these areas, your willingness to relocate will be a contingency for employment.
- Assist our members with questions on how to use the Range platform
Responsibilities
- Create and maintain a knowledge library of how Range works
- Maintain success metrics and data as directed
- Refine our customer-facing AI agent to scale support
- You'll troubleshoot technical issues, collaborate with cross-functional teams, and deliver member satisfaction in a fast-paced startup environment.
- As a company, we are committed to designing products, building a culture, and supporting a team that reflects the diverse population we serve.
- At Range, we're building towards a world where anyone can live the financial life they imagine for themselves.
- If that sounds like a mission you want to be a part of, let's create it together.
- We're building AI-powered wealth management.
- We're backed by Google's Gradient Ventures, Cathay Innovation, Scale Venture Partners, and more.
Requirements
- We're seeking a skilled Support Analyst with 3-5 years of experience to provide exceptional support for our members.
Nice to have
- 3-5 years of experience in a support or technical role
- SaaS startup or FinTech experience preferred
- BS or BA preferred
Skills
- Leverage AI tools to uplevel your daily output
- Strong problem-solving and written communication skills
Benefits
- Comprehensive health coverage: Medical, dental, and vision
- Paid parental leave
- We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
- Investments, taxes, retirement, estate planning, all in one platform instead of scattered across different advisors and apps.
Company info
- Be an active part of a collaborative team and share best practices
Equal opportunity
- equal opportunity workplace.
Visa & Work Authorization
- employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status
This listing is sourced directly from Range's careers page and normalized into a canonical job model.