Citizens Financial Group
Consumer Counselor- Mortgage Collections
Irving, TX, United States
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About the role
- Are you looking to jumpstart your career in banking?
- Are you energized by fast-paced, ever-changing environments?
- If so, our Consumer Counselor - Mortgage Collections role may be the perfect fit for you!
Responsibilities
- Accurately document actions and maintain operational reporting standards.
- Dedicated Support:
- Career Growth Opportunities: Build a career with a company that values internal mobility and development.
- If you're passionate about helping others and building a rewarding career, apply today to join our team as a Consumer Counselor - Mortgage Collections at Citizens Bank!
Requirements
- Familiarity with digital phone systems.
- Ability to make independent decisions and exercise sound judgment.
Nice to have
- Prior experience in mortgage collections or loss mitigation.
- Knowledge of Fair Debt Collection Practices and mortgage regulations.
- Experience with MSP/Black Knight systems.
- Proficiency in Microsoft Excel and Word.
Compensation
- Competitive Salary
Benefits
- Exceptional Benefits Package: Medical, dental, and generous paid time off.
- 401(k) Plan with Corporate Match & Employee Stock Purchase Program
- Benefit from cutting-edge tools, including advanced AI simulations, to prepare for real-world scenarios.
Company info
- Do you enjoy helping customers navigate financial challenges while making a tangible impact?
- At Citizens, we believe our colleagues are our greatest asset.
- That's why we are committed to fostering an engaged and supportive workforce.
- Field a variety of customer calls with passion and deliver high-quality solutions to assist customers facing financial hardship.
- Review account status, provide updates to customers, and request additional information as needed during inbound and outbound calls.
- Adhere to schedules and maintain consistent communication with customers and colleagues.
- The positive energy and confidence you bring each day will help you build trust with customers and identify suitable repayment solutions.
- Success in this role requires meeting service and quality standards while maintaining open, professional communication with customers and colleagues.
- Ready to Make a Difference?
Equal opportunity
- Equal Opportunity Employer.
This listing is sourced directly from Citizens Financial Group's careers page and normalized into a canonical job model.