Walrus Security

Walrus Security

User Operations Associate

New York City

No sponsorship$70k-$90kDetected 49 days ago
DatabricksUX ResearchProduct ManagementProduct StrategyAccountingCustomer SuccessResearchLeadershipCollaboration

About the role

  • You'll be an early member of a critical area for our business: customer success (CX).
  • For us, CX means helping clients (and their clients) use our product, as well as handling operational tasks behind the scenes.
  • You'll work closely with the Engineering, Product, and Sales teams.

Responsibilities

  • You'll use data and user research to set strategies and drive decisions about service levels.
  • Analyze user outcomes and investigate recurrent problems, working with the product team to propose and implement solutions.

Requirements

  • Contribute to the product roadmap and strategy, based on product usage data, user feedback, and your knowledge of user needs.
  • You have a bachelor's degree (in any subject), though this is not required.
  • If you do have a degree, you did well in it with a strong GPA.

Nice to have

  • You have some work experience in operations, ideally financial operations (for example, in banking, venture capital, or accounting), or enterprise customer success.

Compensation

  • B2B payments are a multi-trillion-dollar industry and, as the industry pushes further into digitization and faster settlement, fraud has become a massive problem — to the tune of $43B in annual losses.

Company info

  • B2B payments are a multi-trillion-dollar industry and, as the industry pushes further into digitization and faster settlement, fraud has become a massive problem - to the tune of $43B in annual losses.
  • Walrus http://www.walrusfi.com/ is the leader in B2B payment verification, with clients that include some of the biggest names in investment management. Our DoubleCheck platform combines advanced authentication, proprietary technology, AI, and novel UX to collect and confirm payment details. DoubleCheck has defined a new category: verifying the safe transfer of financial information and assets.
  • Walrus is led by PhD computer scientists and security researchers, with decades of experience in engineering, cybersecurity, and cryptography, and many research accomplishments at Harvard, Stanford, MIT, the University of Chicago, Columbia, UTexas, and NYU. We're backed by one of the world's leading fintech VC funds, as well as founders and former executives of Twitter, Google Maps, Databricks, and Kayak.
  • Walrus http://www.walrusfi.com/ is the leader in B2B payment verification, with clients that include some of the biggest names in investment management.
  • Our DoubleCheck platform combines advanced authentication, proprietary technology, AI, and novel UX to collect and confirm payment details.
  • DoubleCheck has defined a new category: verifying the safe transfer of financial information and assets.
  • Walrus is led by PhD computer scientists and security researchers, with decades of experience in engineering, cybersecurity, and cryptography, and many research accomplishments at Harvard, Stanford, MIT, the University of Chicago, Columbia, UTexas, and NYU.
  • We're backed by one of the world's leading fintech VC funds, as well as founders and former executives of Twitter, Google Maps, Databricks, and Kayak.
  • Conduct live tutorials to onboard new clients.
  • Execute external-facing and financial operations, such as reviewing payment instructions with error flags, provisioning new client accounts, and configuring specialized features for power users.
  • Communicate with users and help resolve advanced questions.
  • Create internal and external documentation, including operating guides, tutorials, and knowledge bases.

Visa & Work Authorization

  • Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.
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This listing is sourced directly from Walrus Security's careers page and normalized into a canonical job model.