Cresta

Forward Deployed Product Manager, AI Agent

United States (Remote) · Exec

Sponsorship not specified$170k-$280kDetected 12 days ago

LLMsAgentic AIProduct ManagementCustomer SuccessCustomer SupportLeadershipCommunication

About the role

This highly cross-functional and customer-facing role blends product thinking, a nose for value, and project leadership with senior customer executives.
You'll also work closely with product and engineering, providing a tight feedback loop and custom tooling that will shape the future of our platform.
This includes finding additional automation opportunities that can provide even more value!

Own the deployment lifecycle for AI Agents - from pre-sale scoping and kickoff to launch and post-go-live optimization
Design, build, test and iterate on AI agents in partnership with FDEs using Cresta's internal tools and the latest technologies to deliver the highest customer ROI
Facilitate workshops and design sessions with customer stakeholders to align on agent use cases, workflows, and success criteria while gathering feedback to improve the AI agent platform
Work closely with FDEs to ensure smooth implementation, build new capabilities as needed and provide feedback and improvements to our broader platform
Hands-on work style - curiosity with a bias for action. You anticipate needs and bottlenecks and deliver with urgency and care.
Strong technical understanding, systems thinking and exposure to building Agents (not necessarily conversational, personal projects count!)

Experience leading complex deployments, owning customer relationships (including senior customer stakeholders), and working cross-functionally
Passion for AI, automation, and shaping the future of customer experience

Experience in a startup or high-growth SaaS environment
5+ years of experience in Technology Consulting, Implementations, Product, or Customer Success roles, ideally working closely with AI or LLM first products

We offer competitive, location-based pay that reflects the market and what each individual brings to the table.
The posted base salary range represents what we expect to pay for this role in a given location.
In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.
$170,000-$280,000 + Offers Equity

Comprehensive medical, dental, and vision coverage with plans to fit you and your family
Flexible PTO to take the time you need, when you need it
Paid parental leave for all new parents welcoming a new child
Retirement savings plan to help you plan for the future
Monthly wellness and communication stipend to keep you connected and balanced
We offer a comprehensive and people-first benefits package to support you at work and in life:
Remote work setup budget to help you create a productive home office
In-office meal program and commuter benefits provided for onsite employees

As a Forward Deployed Product Manager, AI Agent, you will create, deploy and optimize AI Agents that transform our customers' businesses and delight their customers.
Own AI Agent outcomes for our customers - defining and delivering on the metrics that move the needle. This includes finding additional automation opportunities that can provide even more value! To do this, you'll…
Lead customer relationships and act as the primary point of contact for AI Agent. Help prospects and customers move faster to ensure we can deliver quickly and effectively.
What We're Looking For:
We offer competitive, location-based pay that reflects the market and what each individual brings to the table.

This listing is sourced directly from Cresta's careers page and normalized into a canonical job model.